Sainsbury's Bank is run by the Royal Bank of Scotland, so why don't
they operate like other banks. To explain: I decided recently to pay
my council tax by direct debit, no problem; I changed my electricity
supplier and have to pay by direct debit, again no problem. I decided
this year to pay my TV licence by direct debit; I received a letter
yesterday from TV licensing to say Sainsbury's Bank informed them I
had cancelled my direct debit. I did no such thing, it was a complete
surprise to me.
I set up a Pay Pal account, I made a payment of 12 pounds, no problem:
I make small payments on Ebay, 4 pounds, 8 pounds, and get an email
from Paypal to say the transfer has been cancelled because of
When I have passed my driving test I will be buying a car for cash (in
the region of 6,000 pounds)
I could double the price if I wanted, no problem. So where are the
insufficient funds to transfer 4 pounds.
How about some honesty from Sainsbury's Bank.
Further to my previous posting, I have now received two letters, one
regarding my council tax. The direct debit has been stopped after 7
months, again without my prior knowledge; the other from my energy
supplier who states they were informed by my bank that I decided to
cancel my direct debit. This was news to me. A cancellation should be
made in writing. I have asked to see a copy of this suppossed letter.
Banks are suppossed to follow a code of practice, I don't believe this
Another problem I had almost 2 years ago was when I used my ATM card
to withdraw 100 pounds, but the bank deducted 120 pounds/ I had the
inconvenience of photocopying both the withdrawal slips and quarterly
statements and posting them to Edinburgh. After 3 weeks and no
response I phoned them and after 10 minutes of boring music I got to
speak to someone who informed me that the matter had been put right.
Why couldn't they bother to inform me by post. I wonder how many other
mistakes are made that are not noticed. It should no be necessary to
scrutinise every bank slip.
Sainsbury's Bank want to get their act together and stop employing
liars and people who are dead from the neck upwards.
Avoid this bank like the plague. No problem in 38 years with banks
south of Hadrian's Wall.
Sainsbury's must have closed their call centre in India as I actually
got to speak with someone with a Scottish accent the other day. Last
time I rang Abbey (formerly Abbey National) to cancel a cheque, I was
answered by an Indian who asked me if I wanted to cancel every cheque
in the book.
Only ever had one problem with Lloyds TSB, that was receiving a
payment through paypal. Paypal advised me the bank refused to accept
payment via this method, then sometime within the next two weeks,
payment was accepted.