Hello,,,
about 6 months ago my partner applied for the newly launched Sky (tv) branded Visa credit card as it had a long interest free intro period. As it turned out, when she received the card, she had very little use for it and only used it a couple of times. One day the statement arrived and it detailed a Western Union money transfer transaction. She has never used Western Union and the transaction had nothing to do with her. She also knew the very few occasions/outlets where she had used the card. She rang Sky Visa,they cancelled that account and sent form to fill in re the alleged fraudulent transaction. Sky Visa did not provide feedback as to whether they had investigated and what the outcome was.
They opened a new account and issued a brand new card with a different number embossed on it. The card is still glued to its introductory letter as it has never been used/signed/detached from the letter since it arrived about a month back. Today a statement arrived showing another apparently fraudulent transaction-seemingly via an internet CNP (customer not present) purchase. Again she rang Sky Visa,they said they;d send forms again and would look into it. There was almost an inference that my partner was somehow responsible!
Does anyone have any comments? Seems to me that there is some fraud going on here and it is either within the Visa card distribution operation or the post office as it would seem that in both cases, someone has been able to capture the name,address and card number without it being obvious.
Remove antispam and add 670 after bra to email