I'm making an enquiry on behalf of my parents, who are not happy about what is at best a mistake that recurs with their Barclays account. The latest version of what's happened is that a Direct Debit for £17 went out and straight back in to do with ITC, a pensions company apparently, but one my parents have never heard of. It's not just a normal purchase-like debit either but listed as a Direct Debit.
They don't have online banking and there is no virus/keylogging trouble with their computer. Could someone here shine any light on this? Just a banal typing c*ck-up occurring every couple of minutes in banks? My mum went in to ask about this but the staff member she saw seems to have had shockingly little to say.
Thanks.