Dongle not longer recognized after mainboard change

Hi everyone,
after we changed mainboard and CPU of our HQ
server the HQ components do not recognize
the dongle anymore and switch back to evaluationmode
although the dongle is installed and recognized
by the driver correctly.
(RMS V1.0)
Reboots/driverupdates/HQ reinstall did not help.
Our softwaresupplier suggested a complete reinstall
of the whole system (OS etc.) but as you can imagine
I want to avoid that.
The dongle is ok. (Tried it on a testmaschine).
Any ideas what to do?
Best regards,
Chris
Reply to
Chris Olsen
Hi Chris, the below text is from a MS article on resolving copy protection device errors. You have probably tried this already but just incase;
Here are several steps to try when you receive the error 'Warning 943: The Copy Protection Device that used to be on this Register was not found. Do you wish to continue?' when launching Store Operations POS or Store Operations Manager:
1. Verify that the dongle is attached to the first register that launches POS every day and that each register has a unique Register Number assigned in Administrator (File | Configuration | Register tab). 2. Find the Rainbow Technologies folder under Program Files | Rainbow Technologies. 3. Open the Sentinel System Driver folder by double clicking on it. 4. Double click on the SetupSysDriver.exe. 5. Choose Configure Driver. 6. The ECP line should be highlighted, then click Edit. 7. Go to the Port Ownership Method and unmark Auto, System and Raise Priority. 8. Click OK until you are back to the main windows for the Sentinel System Driver. Exit out of this window and reboot the machine. 9. If the message still appears, please contact technical support for possible dongle replacement.
Reply to
Jeremy Janisch
USB or Parallel dongle?
USB typically is just plug and play. With Parallel, there are some setting that you may need to tweak in the Rainbow/Sentinal dongle driver. You may also need to edit the parallel port type in your System BIOS. I think EPP is the setting you want in BIOS, but you may have to try a few different ones until it works.
I would suspect that the BIOS Port settings are the most likely issue since you changed out the MB...
Glenn Adams Tiber Creek Consulting
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Reply to
Glenn Adams [MVP - Retail Mgmt]
There is always the option of removing the register from the register list within Store Operations Manager and re-creating it, followed by re-entering POS to register the dongle.
Let me know how you get on.
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Reply to
RMSynergy
Thank you very much for all your suggestions. First of all the issue is about our HQ Server and not the registers. The Dongle is USB and is recognized by the driver w/o problems. The dongle works fine with a test environment that I set up on my workstation to test. I also tested a different dongle without success. I thought it could be a some kind of serialnumber of some hardware components that is stored somewhere in the registry/ database/elsewhere and is compared to the actual hardware in the maschine. In case of a change of the hardware this comparison would fail causing the software to go back to evaluationmode.
Any Ideas?
Reply to
Chris Olsen
Chris,
OK,
1. Are you really using 1.0? RMS 1.0 ended all support a year or so ago. Current version is 1.3.208
2.How do you know the dongle is recognized by the system? When you unplug and plug it back in, do you get a new hardware found message?
3. Did you go into the driver config and make sure that the USB port is turned on? Windows Explorer | Program Files | Rainbow Technologies | Sentinel System Driver | SetupSysDriver.exe | Configure | make sure that the USB line says Yes to the Use column and the IBM AT port set to No.
4. Are you using _any_ other dongles or USB devices (printers, memory sticks, cameras, etc.) on this machine. If so disconnect them. You cannot have a Store Ops dongle on the same machine, for example.
5. Use a USB port on the back of the machine, one that is physically attached to the motherboard, not one that attaches by a cable to the motherboard. The ones closest to the keyboard and mouse ports.
6. You said you tried the dongle on a different machine. What did the serial number say? (HQ Manager | Help | About) QHxxxxxxxx or something else. While in eval mode, what is the serial number, QH00000000? You said you tried a different dongle. Another HQ dongle with a different serial number?
7. Try creating a new HQ sample database with the "bad" dongle attached and look at the serial number. Does it register?
Reply to
Jeff
Have you opened a support incident with MS yet?
If the dongle is detected, and other USB devices are working, I can't think of any reason that the license wouldn't update. The registration information is all embedded in the database - you don't need to worry about registry entries.
I don't suppose there is any possibility that the dongle itself was damaged - power surge, stepped on, dipped in coffee, etc...?
Glenn Adams Tiber Creek Consulting
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snipped-for-privacy@tibercreek.com----------------------------------------------Please DO NOT respond to me directly but post all responses here in thenewsgroup so that all can share the information.
Reply to
Glenn Adams [MVP - Retail Mgmt]
The dongle number for HQ lives in the Configuration table as Serial Number, you could always try either removing this or setting it to QH00000000 which is the eqivalent of an evaluation dongle and then re-licencing using HQ Server if you say that there is nothing wrong with the dongle itself?
Let me know if this helps.
Reply to
RMSynergy
Jeff,
once again many thanks for your suggestions. We are indeed using 1.0 for about 1 1/2 years. It is a localized version for the european market (without any official support from MS as I heard). We use it for our shops across europe (12 in Germany and 10 in other european countries).
To answer your questions: I can see that the dongle is recognized in the devicemanager. If I unplug it it disappears from the devicelist and comes back as soon as it is put back in.
The driver config is as you mentioned. The USB-Line is set to USE = yes. An IBM AT Port Line is missing
No other USB devices are used on that maschine. The Dongle is connected to a USB Port connected directly on the motherboard. (tried all the other ports as well).
The Serialnumbers of all our HQ databases (on for each country) is the same (QHxxx....). If I however create a new sampledatabase from a HQTemplate first the configurationtable does not contain a row for the HQ. After I startet the Manager once on that database the Table contains a row for the HQ having the serialnumber QH00000000. So it seems even the new sample database does not even register.
Cheers,
Chris
Reply to
Chris Olsen
Glenn,
the dongle cannot be damaged since I can use it on a different maschine without any problems.
Chris
Reply to
Chris Olsen
Hi Grant,
when I set the Serialnumber to QH00000000 manually it stays like that regardless of what I do. What exactly do you mean with re-licencing wuth the HQ Server? I always use the HQ manager for that. When I access the database from my workstation with the dongle attached it's re-licenced. That means I can extend my licenceperiod every now and then by running the HQManager against the database in question from my workstation with the dongle (that does not work on the servermaschine) attached.
Cheers,
Chris
Reply to
Chris Olsen
Chris,
AMD or Intel chip?
10 euro or 100 euro motherboard. Make and model of the motherboard?
What OS?
Look in the BIOS and see if the USB ports are set to Enhanced or High Speed mode. If so, turn it off/down to 1.1 or Normal.
Also look for a setting to Boot off of a USB device and turn it on or off depending on how its set.
After making the above changes, turn the machine completely off and then restart it.
Reply to
Jeff

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