DRS Sucks

Just an opinion but the people at DRS, a certified MS partner for RMS absolutely suck. They are amongst the least cooperative and most arrogant support group we have ever encountered. Everything is the end users fault, they insist upon you reading hundreds of pages of documentation just to get a simple answer that they could address quickly and easily and last but not least, when they are the ones that screw up and you have a problem do to a programing error on their part, they refuse to admit responsibility!

We absolutely despise DRS, and we pray that another vendor introduces products to compete with everything they produce, which should not be difficult as what they produce is basically junk!

Signed,

Falken

Reply to
Professor Falken
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Well this is a strong statement. I know the people of DRS and their products are well thought out and address both specific niche market add-on requirements for fashion and bikes as well as other add-ons that have general value. I believe that the fact that they have manuals, and I am sure they provide online training as well on-site training should be taken into account. If you purchase the software without training and then expect the software training to happen as part of the support you are wrong. Software companies require you to pay for the training apart from the license (as is the case with ALL software). Also asking you to look in the manual 1st is not out of line when DRS is busy with customers that may have real issues. Be patient, be nice, be fair and you will get more out of life than the ulcer you seem to be building.

Reply to
Afshin

I don't currently use any of DRS add-ins but I did download and try out their tool kit. The trial period went smoothly and they quite frankly have a great product. They also let you keep the custom reports and labels for free just for trying it. I would recommend them to anyone that needs to speed up customer entry and have more accurate customer address's, or needs better search capabilities for items. Craig

Reply to
Craig

My statement still stands, although I appreciate the input. We subscribe to every support service DRS sells and quite honestly they have a very bad attitude when it comes to support. For example, we ask "Can you tell us where to find more information on installing module "A"? Their reply is: "Have you looked at our website and read all of the documentation?

In our business, our response would be: " Please go to the following link http:xxx.xxx.xxx and download the document named YYYYY.pdf. Ifyou have further questions please contact us again." For the most part they are arrogant and entirely mercenary. They make Microsoft seem like the Salvation Army!

I am speaking from long term, direct experience as a customer of the company. As much as I admire Afshin, his products and his participation in these forums, I do not believe he is a customer of DRS and that he has a different perspective than an typical end user. I do not know of Craig, but he has stated he is not a customer either.

DRS was sweet as Pecan Pie to us before we purchased, but now we are tied into their product, they figuratively flip us off every chance they get.

Reply to
Professor Falken

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