Duplicate Receipt /Print to Printer #2

Ann,

Do you have the second printer set to Journal receipts?

SO Manager | Database | Registers | Register list | Properties of the register in question | Receipt printer 2 tab | check the Journal receipts for this printer | Restart the POS program

I am having the same Type of issue. I have two different receipt formats, and I can only seem to get one to print (the custom). I have both of them set up to journal, and I have allowed for sharing the printer. Is there anything else I should look at?

Transactions that are already in your system cannot be reprinted using a different template, these receipts are saved as a compressed image file in the database and will always come out as a they are saved. If you have created a new full page receipt format and assinged that to receipt printer 2 and checked Journal receipt any new transactions will be saved in your database as a 40 column and a Full page receipt.

Rob

"sh> I'm having a problem re-printing transactions already in the system to

Thanks Rob. Most helpful. That is exactly what has happened. Glad to hear that going forward we will be able to print both templates.

Many Thanks.

Ann

So why is what I am trying to do NOT Working? I have two different templates, and both are assigned...I don't need any priors to work, I just want the receipts to journal from this point on. I have set everything up as far as I know how. Can anyone out there help?

Vince,

When you look at the Journal, do you see two copies of the receipt?

As a test, create a blank receipt and print it. Press F4 Journal and the first receipt you see should be this blank receipt, printed in the format you have setup for Receipt printer 2. Hit page up, that should be the same receipt, except in the format you have setup for Receipt printer 1.

If anything else, you are not setup right. Tell us what you see.

After checking if they Journaled...F4 I only see one that has actually journaled, and that is the reciept in printer #2. If I click F4 and do Lookup, you can actually find both transactions though, and print the reciept this way???

Vince,

OK, you win the stumper of the week!!

You may need to do some database maintenance.

Go into SO Administrator | File | Connect | put in your password.

Do a backup first. Database | Backup | give it a name and put it somewhere were you know where it is, like the "My Documents" folder.

Then Database | Reindex

If that completes, Database | Check

If both complete without errors, go back into POS and create a blank receipt again and then F4 and see if you see the same thing.

Vince,

If you press F4 then Page Up on your keyboard do you see the other receipt?

Rob