1. Home
  2. Point-Of-Sale Software
  3. Gift Voucher issues

Gift Voucher issues

We just had (yet another)POS crash when trying to tender a sale. Normally we can make the adjustment for cash/credit/debit at closing but this time it was on a Gift Certificate and the system doesn't grok that and even though it shows the items as sold, it did not subtract the sale from the GC and now shows the GC balance as 164.54 higher than it should be.

Also I just realized that Gift Certificates seem to be double entering in Sales, as Sales includes the GC being sold initially AND then again when the GC is used. Meaning that our Total Sales Volume could be thousands of $$$ off.

Any help at all on this ?

Reply to
sam.marinelli
Loading thread data ...

Hi Sam

Create a department called "Gift Certificates" (or something like that) and assign your GC voucher item to that department. When you run your sales reports, EXCLUDE the gift certificate department in your report output so that GC sales do not double up.

Regarding the GC that never got value deducted on a sale, create a non-inventory, non-taxable item called "GC OFFSET" (or something like that), flag it as "Must Enter Price at POS" and also add it to the "Gift Certificates" department. Create a new sales transaction where you will "sell" the GC OFFSET item, at a price that matches the amount that should have been deducted from the GC on the original transaction; use SHIFT F9 to record comments to remind you as to why you are doing this; then TENDER the transaction against that GC, so that the balance is now accurate.

Check with your accountant/auditor first just so that all is kosher with him/her.

H> We just had (yet another)POS crash when trying to tender a sale.

Reply to
convoluted

Is their any other way to adjust the value of a GC after the sale has been done. One of my staff entered a sale as Cash instead of GC - so I have a GC that is over in value by $25.00

How do I fix?

Reply to
Dan-902

Hi Dan - Post an empty transaction (go straight to the tender screen) and enter in CASH -25.00 (minus 25) then click in GC and enter 25.00 (positive

25); it will prompt you to enter the GC that should be discounted. F> Is their any other way to adjust the value of a GC after the sale has been
Reply to
convoluted

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.