Gift Voucher issues

Hi Sam

Create a department called "Gift Certificates" (or something like that) and assign your GC voucher item to that department. When you run your sales reports, EXCLUDE the gift certificate department in your report output so that GC sales do not double up.

Regarding the GC that never got value deducted on a sale, create a non-inventory, non-taxable item called "GC OFFSET" (or something like that), flag it as "Must Enter Price at POS" and also add it to the "Gift Certificates" department. Create a new sales transaction where you will "sell" the GC OFFSET item, at a price that matches the amount that should have been deducted from the GC on the original transaction; use SHIFT F9 to record comments to remind you as to why you are doing this; then TENDER the transaction against that GC, so that the balance is now accurate.

Check with your accountant/auditor first just so that all is kosher with him/her.

H> We just had (yet another)POS crash when trying to tender a sale.

Is their any other way to adjust the value of a GC after the sale has been done. One of my staff entered a sale as Cash instead of GC - so I have a GC that is over in value by $25.00

How do I fix?

Hi Dan - Post an empty transaction (go straight to the tender screen) and enter in CASH -25.00 (minus 25) then click in GC and enter 25.00 (positive