Gift Cards - Voucher vs In-Store Account

We tried the GC as Voucher per the RMS manual. Problem was, when we went to test the adding of value ($20) to an already-existing test card, and cancelled it before we completed the addition of $20, something in the system got messed up. Now, everytime we tendered cash for a sale, RMS wanted to take the change and apply it to a tender (i.e. tender $10 on a $5 sale, and RMS wants to take the $5 change and apply it as a voucher).

This glitch persisted even after shutting down the system and restarting.

Our reseller, CRS in the Twin Cities, came up with another way to do it. He suggested setting up an in-house revolving account for each card-buying customer, adding value when the card is first obtained. Upon purchasing with the card, we would Set Customer, and then redeem the value off the GC.

So my question is, why would I want to deviate from Microsoft?s manual, and not use the GC as a Voucher, and what are the advantages of doing it in either way?

BTW, we bought generic mag stripe cards through our reseller.

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Steve
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