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HQ Ver 1.3R w/SO 1.2?

I have a large HQ/SO install base (51 stores) all currently running Ver 1.2 with all the service packs. I'd like to migrate all stores and HQ to Ver

1.3R, but can't do everything at once. My question is this: Is there a problem in upgrading HQ first to 1.3R (plus patches/hotfixes) and then upgrading stores in groups after the fact? I have seen a few posts on the subject, however, I'd really like it if someone from MS could give a "thumbs up" or "thumbs down" on this and let me know about any potential problems in doing so. There are a few issues in ver 1.2 that are really starting to effect us at the HQ leverl (inter-store transfers is a biggie) and I'd like to jump in sooner rather than later with this if possible.
Reply to
dizz
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I believe that the official MS policy/procedure would be to stop HQ Server, upgrade all stores, upgrade HQ, restart HQ server. A total PITA.

If you do it, make sure you get the latest HotFix and apply it immediately after upgrading a store to avoid having to repeat the process.

Good luck, Tom

"dizz" wrote:

Reply to
Terrible Tom

I have a large HQ/SO install base (51 stores) all currently running Ver 1.2 with all the service packs. I'd like to migrate all stores and HQ to Ver 1.3R, but can't do everything at once. My question is this: Is there a problem in upgrading HQ first to 1.3R (plus patches/hotfixes) and then upgrading stores in groups after the fact? I have seen a few posts on the subject, however, I'd really like it if someone from MS could give a "thumbs up" or "thumbs down" on this and let me know about any potential problems in doing so. There are a few issues in ver 1.2 that are really starting to effect us at the HQ leverl (inter-store transfers is a biggie) and I'd like to jump in sooner rather than later with this if possible.

Reply to
Jeff

Dizz,

I have upgraded our 78 locations a total of 4 times within 5 hours time. Here is how I do it, and it has proved extremely seamless:

  1. Set up a series of 4 conference call times to run hourly
  2. Get the upgrade CD and/or Hotfix to each location's manager
  3. Give the managers/associates the freedom to chose their call in time (they are very receptive to this)
  4. Shut down all connections
  5. Begin the upgrading over the phone step by step
  6. Do roll call
  7. Explain that connections will continue to be down for the next few hours, let them know the only thing this means for them is that they can not perform a check items
  8. When completed with the locations, I upgrade our Corporate office
  9. Turn connections back on, and done!

I love upgrading our locations now that I follow this process. I recall the first upgrade where we literally logged on to each location and FTPed the install. This was the most inane and ambitious thing ever! Glad those days are past!

Good luck, and I hope this helps!

Reply to
jocelynp

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