Offline DB has corrupted, can't get back to main DB

Hi guys. We have a customer who suffered a powercut earlier today. When the power came back up, the offline databases kicked in for a while until a connection with the server returned. On one till the offline database was fine but when the connection to the server was restored, it wouldn't sync. It can be connected to manually in Store Adminstrator, but when we try to run a Check on it, it comes back with an error saying it's been found suspect and can't be opened.

There's obviously something going on in the system that says before the main online database can be re-opened, this offline database has to be opened first. That makes sense if a sync is going to happen, but now that its corrupted, we want to cut our losses and just get the main POS back up with a fresh offline database. Anyone know away around this? Hope I'm relatively clear. Thanks.

Reply to
Tara
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Tara, We have run into a number of issues with Offline Database syncing, and so far have been able to resolve them. If you are interested in some in-depth help, please give us a call at the number below for pricing and further information.

Reply to
rsakry

Hi Tara

If you're looking to cut your losses with the corrupt offline db - can you simply delete the offline db, then delete the offline db settings in Store Ops Administrator (in the offline tab) so when you restart Store Ops POS it goes straight to your production database on your db server ...?- not sure if this would work or not....never tried it myself but it may be worth looking into.

Did they run credit card sales > Hi guys. We have a customer who suffered a powercut earlier today. When the

Reply to
convoluted

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