Problem with Mercury Gift Card Balance Function in POS

I was wondering if anyone had come across this issue using POS. The function (a button that is set up in POS) is used so that a cashier can swipe the Mercury Gift Card after being prompted to do so, and the card's balance is returned. The problem we are having is that nothing comes back from Mercury, even though it appears it is running. If the card number is manually entered, then a balance is returned. We haven't had any problems with using the swiper for credit card and gift card sales, so I'm thinking that there is something wrong with the function itself. (I have already contacted Mercury about this problem but they are, for lack of a better term, stalling). Thanks for your time.

Reply to
timtarot
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First, you should be getting support from your RMS reseller rather than direct from Mercury (that's how MPS is supposed to work).

What kind of MSR are you using? Can you scan a card directly into Notepad? If not, then you are probably using an OPOS MSR device - I doubt that the balance check is capable of 'claiming' the device. If you can scan the card into Notepad, what does the output look like (if you post the scan make sure you X out any identifying info)? When you scan the card into the balance check, does it appear that the number has scanned (does it appear in the text box)?

Glenn Adams Tiber Creek C> I was wondering if anyone had come across this issue using POS. The

Reply to
Glenn Adams [MVP - Retail Mgmt

I was wondering if anyone had come across this issue using POS. The function (a button that is set up in POS) is used so that a cashier can swipe the Mercury Gift Card after being prompted to do so, and the card's balance is returned. The problem we are having is that nothing comes back from Mercury, even though it appears it is running. If the card number is manually entered, then a balance is returned. We haven't had any problems with using the swiper for credit card and gift card sales, so I'm thinking that there is something wrong with the function itself. (I have already contacted Mercury about this problem but they are, for lack of a better term, stalling). Thanks for your time.

Reply to
CptSoft
Reply to
Glenn Adams [MVP - Retail Mgmt

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