One or two times a week, when doing a refund to a credit card, after you tender the refund, the POS will suddenly quit. After checking the batch, the transaction is in there, but if you look in the journal, the receipt is blank with nothing on it.
Any ideas?
Can you see a credit card number associated with the refund under the SO Manager> Reports> Miscellaneous> Electronic Draft Capture Detailed, then generate for the data specified (when you know you saw this happen) and see if anything is listed for a cc number in the report.
Additionally, are you guys running some kind of an additional gift program or anything?
Jocelyn snipped-for-privacy@kuhlmancompany.com
"Nick" wrote:
Have something to add? Share your thoughts — no account required.
Ask the community — no account required