Can't install timer upgrade

Feb 07, 2006 1 Replies
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Hi,



I'm upgrading from QB Pro 2003 to Pro 2006. The installation of the main app went fine.



But I'm getting an error when trying to install the new Quickbooks Timer. It detects the older version, but gives up immediately thereafter with the alert: "File not found c:\windows\deisl1.isu"



Can't find this file anywhere else on my accounting PC. Any ideas?



Thanks.


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Fixed my own problem. If anyone cares:

  1. Called QuickBooks for their 30-day free support. "Installation" line could not help me so they transferred me somewhere else. The new "support tech" told me to uninstall QB2006, reinstall QB2003, reinstall the QB2003 timer, uninstall the QB2003 timer, uninstall QB2003, and re- install QB2006, and then install the QB2006 timer. I asked, "Are you joking? All that because there's a missing file for the timer, which is supposedly a separate app?" She remained firm in her advice.

  1. Ignoring tech support's ridiculous suggestion, I reinstalled the timer from the 2003 disc, and then upgraded it from the 2006 disc. Both processes gave me errors, but the installation was completed and the timer and the main app both work.

And they want me to pay for that support?

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