I have just upgraded to pro 2005 version. When I enter supplier bills, I get this pop up saying 'the currency of your account and your supplier must be the same' and it won't let me continue. The currency amounts in all the boxes are okay. Any ideas what could be wrong please?
ken
What Accounts Payable accounts (which currencies) have you created? What currency is assigned to a particular supplier, and are you entering a bill in a currency that matches the supplier AND the applicable Accounts Payable account?
At what point in the transaction does the error message pop up? Exactly what steps do you follow before the message opens?
We'll assume from your email address that you're in the UK, and from the multicurrency problem that you're using a Pro or Premier edition. In future it might help to specify that. Did you upgrade from a previous multicurrency version? Or is this your first experience using the multicurrency features?
bills, I get
Thank you for your reply. I should have said that I was in the UK and am running 2005 pro. The problem is when entering bills. It lets me enter the complete bill but when I click save and close the warning comes up. Now I have checked that I haven't got multi currency turned on, I have never used it. I only have one accounts payable but I don't know how to check what currency it is set up for but I am sure it will be GBP.
Ken
I'm stumped, Ken. You should only see that warning if BOTH (1) you are using the multicurrency feature and (2) you attempt to record a transaction for a supplier in a currency other than what you have assigned to that supplier. If you do not have the multicurrency feature turned "on", there is nowhere in the system where you can even designate different currencies - you're limited to the currency associated with your version (presumably GBP as you are presumably using the UK version, I understand that Euros are not yet mandatory).
Maybe another UK user can help.
BTW - I recommend that you quote at least part of the message to which you are replying. Otherwise it can become impossible to follow the thread of a discussion if more than 2 parties participate.
Thanks again for your reply. I have now found that it is only two suppliers that this happens too. Both of their names begin with A. I also am sure that it is their name only and not the account that I assign the bill to, as this account works okay with other suppliers.
Ken
Good detective work! You've probably tried this already: change the names? Note that the "Vendor Name" is distinct from the "Company Name", so you may have found a simple solution to the problem.
Ken, this is another Ken here from Johannesburg South Africa.
Your problem is not unique. Others who have had the problem have found that enabling multicurrency and selecting GBP as their home currency resolves the problem (for no known reason; QB simply has a bug in this respect). QB UK tech support now apparently recommends this as the standard remedy. You might like to try it. Of course, once you have enabled multicurrency it is irreversible but I had to do so for similar but not identical reasons and it has not caused any problems.
UK tech support did concede that there is a problem in the 2005 Regular version and gave a user a free upgarde to the Pro version. Perhaps you can get a free upgrade to the Premier version!
I take it that you have checked in MS Windows that currency is set to GBP (Start + Settings + Control Panel + Regional and Language Options).
If you still have a problem after trying these suggestions I have a lot of further suggestions you can try.
Ken
Thank you for your reply other ken and many thanks also to !-!. This all happened when I upgraded to 2005 pro from 2003 pro. Before that every-thing was fine. I have now done what !-! suggested and just created another supplier and it worked. I did also check all settings etc. including in windows. Strange though how it only affected 2 suppliers both beginning with A. I can still use the old supplier for reports etc. so it's not too bad.
Ken (UK)
Thank you for your reply other ken and many thanks also to !-!. This all happened when I upgraded to 2005 pro from 2003 pro. Before that every-thing was fine. I have now done what !-! suggested and just created another supplier and it worked. I did also check all settings etc. including in windows. Strange though how it only affected 2 suppliers both beginning with A. I can still use the old supplier for reports etc. so it's not too bad.
Ken (UK)
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