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using QB on dial up LAN

Have a neighbor with a small office with 2-computer network. Computer with QuickBooks on it connects to the internet by dialing the OTHER computer's modem, it doesn't have a modem of its own. Lately they've noticed even when they aren't working on the computer with QuickBooks (but it is powered on), the modem on the other computer dials up for some reason. Although there is lots of software on both, I can't make it happen when the QuickBooks computer is powered down, so I suspect software on remote computer, not the dial up one itself. Does QB "Automatic Update ON" setting make this happen? Wouldn't it wait until the computer is connected to do something else and then run update?

Is there a setting somewhere to tell it to only Autoupdate when I am already on the 'net? That way the phone line isn't in use when NO-ONE is using either computer actively; it blocks incoming calls, and it doesn't hang up the phone when it disconnects. Remember, it is NOT the computer with the modem.

For now I have turned AutoUpdate off to see if that works for them. That way I know it is QB doing the dialing!

Thanks, Ann in PA

Reply to
bell-lady
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Yes, it probably is the QB auto-update and a related program in the install. With auto-update on QB tries to update every time your computer starts and every time QB starts. That makes no sense because QB updates become available only around 10 times a year. It also makes no sense because you OFFICIALLY SHOULD NOT UPDATE A QB NETWORK FILE. You should use copy the file to the local drive before updating. Even better, update the program using one of the small Sample files in the QB program folder on each local drive before trying to access your main file, on a local drive. Only after updating both the program and the file locally should you move the file back to the network.

Finally, I want to give you an absolute guarantee about using QB on a dial up network. You will waste many times the cost of a high speed network every month. You also will probably crash and corrupt your file within a comparatively short time, so use the automatic backup feature only in recent QB versions. I often must tell QB users that there is nothing Intuit or someone like me can do to repair their QB file. When we can repair them the cost is often many times more than the cost of a high speed network and automatic backup.

You can no longer use QB 2003 or earlier versions for electronic banking or payroll. You also cannot get Intuit support for them. In less than 2 years this will apply to QB 2004 and QB2005. For QB 2006 and later Intuit strongly recommends a dedicated server, which has been expert practice for many years. I would rather you uses QB with 2 cans and a string than use a dial up network. Acting as your own self-taught brain surgeon is only slightly more dangerous.

Mike Block - QuickBooks Tax Cut C.P.A. Intuit paid me to make QuickBooks better!

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Reply to
news.bellsouth,net

Mike:

Everything you say is true, but they aren't using dialup to access QB. Looks like they have a high speed LAN in the office, but a dial-up bridge to the outside world. Not every place in the world has high speed access even at *ANY* price.

Gary

"news.bellsouth,net" wrote:

Reply to
Golden California Girls

Hi Gary:

Yes, you are right. Even worse, I did not provide the intended help. It may relate to 18 hour days, 7 days a week, with staff here and in India, while clients with normal lives yell at me because all returns are not done.

I did not mention an important step. Besides turning off Automatic Update, go to Windows Start, All Programs, Startup & delete the QB program

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Mike Block - QuickBooks Tax Cut C.P.A. Intuit paid me to make QuickBooks better!

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Reply to
news.bellsouth,net

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