Several weeks ago I did an update of XP Pro SP2 with the latest version of Windows Installer. Since that time, I have not been able to back up Quicken (Ctrl B). When I start the backup, Windows Installer starts to run and it interferes with the Quicken backup process. After clicking on "Cancel" a couple of times, I can back out of the process. I plan to do some tests to see if I can nail down the exact problem.
I think one of the "fixes" for this problem is to quit out of Quicken, leaving the Installer window and then to re-insert the Quicken Install CD.
There might have been a few other ways to fix this, I seem to recall. You might do well to Google this group as well as the Quicken Forum site. Limiting your search to that site may be useful. Use "site:Intuit.forums.liveworld.com" as part of your Google argument.
Thanks for the tips. I'll do the search as you suggested. When I run msconfig and do a selective startup, the backup works without invoking Windows Installer so I'm assuming some other process is also involved with this problem.
After reading the messages in that forum, I decided to uninstall and reinstall Q2005 and that worked. The windows installer no longer pops when I do a backup.
I suspect the problem may be related to the fact that Intuit uses Demoshield 7 as their installer instead of Windows Installer and there may be a conflict between the two.
BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.