Can't Install Rel 4 Update

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On Tue, 30 Jan 2007 19:07:03 -0500, "The Streets" wrote: Just downloaded and it installed with no problems from the auto update, maybe try again.

John -- Thanks for the pointer. I think my problem may be related to the downloaded credit card transactions that I've not accepted yet. As soon as my wife get back from a trip, I plan to go through and accept these. Then, I'll try the update again and report my results.

One advantage of the approach I suggested is that you run the update when Quicken is not running ... so no chance the data file would be involved.

But you can accomplish that particular end by starting Quicken while holding down the CTRL key, which will cause Quicken to start with no data file open ... so you could try updating to R4 without concern about what's in the data file.

I'll have to leave the answer to that question to those who have Q2007.

John,

Still having trouble. Tried the CTRL trick but it doesn't seem to work with Q2007 -- Quicken opens without a data file but the tool bar only has the File and Help menus so no (obvious) way to initiate the update. Next I downloaded and ran the manual update (without Quicken running). Got the same error result as before: seems to be updating; status bar crawls all the way to the right; then a pause; and then a screen with the message "The update for Quicken 2007 was not completed."

Maybe I'll have to wait for R5.

Did you try what R.C.'s approach. Use the "Run as" option to run as *the* administrator (when you run the manual update, in your case ... thought you can also try running qwpatch.exe that way)?

I'll go back and check R.C.'s message to be sure that I understand it. But, I only use one account on my Windows XP machine and it is set up as the administrator. So there shouldn't be any issue with administrator authority. And, I've never had any problems in the past.

To add to what I wrote yesterday. I heard back from Quicken Support. Their solution is to,

1. Uninstall Quicken
2. Reinstall Quicken in a different location
3. Reinstall all the Releases.

Yup -- shot in the dark for sure. The "reinstall in a different location" is a new one. Perhaps I should install it in the garage. :-) I'm going to wait too. Thanks for having the patience to contact Quicken "support" and reporting back.

Hi, Streets.

Me, too. Except that I've now migrated to Vista Ultimate x64. The rules are different, but similar.

Me, too. Never had these problems in WinXP. But re-read John's advice:

There is a difference between "an" administrator and "the" administrator. The distinction is even stronger in Vista, which I am running now, than in WinXP, but the distinction is there in WinXP, too.

There are at least 2 ways to run qwpatch.exe as "the" administrator.

1. Navigate to the file in Windows Explorer and right-click on qwpatch.exe, then click "Run as Administrator".
2. Open a Command Prompt window as Administrator (right-click on Cmd.exe or the Command Prompt icon, then click Run as Administrator). Any program run from this window will run "elevated". So run qwpatch.exe from here.

The qwpatch.exe file may not be where you expect to find it on your hard drive. I'm not sure where WinXP puts the file, but in my Vista, it was at: C:\ProgramData\Intuit\Quicken\Inet\Common\patch\Update\qwpatch.exe

Note that you run qwpatch.exe. This will find the QW07R4Patch.exe file and install it.

Please try this and let us know if it works - or if it doesn't work. Other readers will want to know, either way.

RC

RC,

Thank you for your suggestions.

I don't mean to be dense here, but I must be missing something ...

When I right-click on qwpatch.exe or cmd.exe, I get the option "Run as ...". Selecting this I get a box with (2) choices: "Current user" (which is me) or "The following user" where the only choice is me. There is no choice named "Administrator". Again, I'm the only account on this machine -- I don't even have any Guest accounts ("Guest account is off"). My one account is the "Computer administrator" and I've used this account to install all my software, including Quicken

With my account structure so trivial, I've got to think that there is something else happening that I don't grasp.

Finally got Rel 4 installed ... I disabled Norton Auto-protect and shut down the resident portions of both Spybot S&D and WinPatrol. Sorry that I wasn't more methodical in my approach so I can't say which item or combination of items was the key.