Having Problems Installing Quicken 2008

Hi, James.

To prevent us from rushing headlong down the wrong road, please tell us WHICH Q2008 (Deluxe, Premium...) and WHICH operating system (WinXP Home SP1? Vista Ultimate x64 SP1? Or some other?).

This sounds backward. Q2008 should not mind at all if there is no previous version installed.

RC

Quicken 2008 Deluxe. Vista Home Premium.

James

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It would also help if you would state the steps you take and the exact message you get.

And you did not say whether you tried the uninstall utilities.

The Quicken utility is name qcleanui.exe and should be on your product CD (I think it's also available at the Quicken support site).

The Microsoft uninstaller is named something like msiapp.exe; you should be able to get the exact name, and how to get the program, from the Quicken support site. Look for "install" or "uninstall" problems.

I'm more curious if others have had this problem, but. I'm getting a bit tired of trying to install this.

It started with Q2008 failing to install R6 update. Can't remember the error. Downloaded the update and it installed.

The toolbar all of a sudden vanished. so I uninstalled Q2008.

I believe the problem with installing it was caused by 3rd party software I use that can search the registry for keyword(s). After uninstalling I searched Quicken and Intuit and deleted all entries.

When I tried to install Q2008 it couldn't find a previous version and the installation failed. I don't remember the exact words or number. After uninstalling Q2008 didn't show in Vista's Programs and Features. The Microsoft installer removal utility didn't show an entry for Quicken nor did the Quicken removal utility.

One odd thing here. I have a 3rd party cleanup utility that cleans junk files but also has an uninstall utility. In the list of installed program it show the quicken icon but no name. I have since formatted my hd, not because of this issue, I do this once a year.

James

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"JamesJ" wrote in news:1222551640 snipped-for-privacy@news.usenet.com:

I think I would do the following in this sequence if I had an update to Q that didn't want to install properly. I am assuming that at that point one would know it is due to some incompatibility with a program from "3rd party software", ergo a known incompatibility.

First, uninstall completely the culprit "3rd party software", since it is the root cause of the problem. Then if the problem with the update persists, I would make a number of backup copies of my Quicken data, just for safekeping and as spares to "play around" with once I get things reinstalled properly. Then I would uninstall Quicken using the add/remove utility in Windows. After that I would delete all directories that have Quicken and/or Intuit in them, followed by the use of the Quicken/Intuit uninstall program. Finally I would search the registry (manually or with a registry cleaning utility such as RoseCitySoftware's Regstry Fist Aid. I have found this program to be really reliable and free of undesirable side effects - both in XP and Vista Home Basic) and remove all mentions of Quicken and Intuit. Please note the need to reboot at all steps to clean memory!! Finally I would reinstall into different directories than existed before as an extra insurance against false references remaining in the registry.

BTW, what "3rd party software" and registry cleaner were giving you these problems?

I didn't state that the 3rd party software was giving me problems. Registry Finder is the one that I used and made the decision to remove all entires of Quicken and Intuit. Seems like alot of messing around just to install software seeing I haven't had problems such as this with other software installs.

James

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"JamesJ" wrote in news:1222556084_87381 @news.usenet.com:

Sorry I misunderstood. What caused the initial problems that made you use Registry Finder? I don't know this program, but fooling with the registry is dangerous. That's why I like RFA. it makes restore points and backups so mistakes can be reversed.

Nevertheless, happy that you have gotten things back to work, but I'm sorry you had to reformat and reinstall everything, at least I understood that you did.

You will have to get past the failure of the "uninstall". You could try creating a dummy "qw.exe" file with Notepad and putting it in the folder where you used to have Q2008 installed.

And when you do the install, make sure you are right-clicking install program and choosing to "Run as" "Administrator".