Cannot log in to Wells Fargo account

I filled out my check register according to this week's bills, and hit Ctrl-Shift-U (Update Now). I entered the same password that I have always used and hit "Update Now".
Instead of processing payments and downloading info, up popped a new box that said "To continue, enter the password for the following institutions: Wells Fargo Bank". But there's no place to (re)type the password!
I then closed Quicken and logged in to the Wells Fargo website using that same password.
How do I fix this?
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snipped-for-privacy@not.gmail.com wrote in

You might try Deactivating and then reactivating online serevices for the account.
Or call WF cust ervice, They have a special number for Online banking, including Quicken (it's on their web site)
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wrote:

That worked! Thanks.
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Hi, alektrishan.
Which version of Quicken?
I've been using Quicken for over 20 years and Update it online at least once a day. In Q2015 Deluxe, as for the past several years, I do my One Step Update by clicking the Update icon; it pulls my passwords from my Quicken Password Vault, and all my accounts - including my Wells Fargo checking account - get downloaded with no further input required.
Ctrl-Shift-U (Update Now) does nothing for me - and never did, so far as I can recall. Is this a shortcut that you created in Quicken?
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2014 R 7 and Windows Live Mail in Win8.1 x64)
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I filled out my check register according to this week's bills, and hit Ctrl-Shift-U (Update Now). I entered the same password that I have always used and hit "Update Now".
Instead of processing payments and downloading info, up popped a new box that said "To continue, enter the password for the following institutions: Wells Fargo Bank". But there's no place to (re)type the password!
I then closed Quicken and logged in to the Wells Fargo website using that same password.
How do I fix this?
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wrote:

Me, too. I'm presently usiung Q 2013.

Typo. Ctrl-Alt-U is Update Now.

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Hi, Alek.

Nope. Not on my computer.
And I can't find any "Update Now" shortcut in the Help file (Tell me about keyboard shortcuts in Quicken), either.
As I said, I've been using Quicken for over 20 years and have never known of an Update Now shortcut. Are you using a helper file of some kind, or some special keyboard?
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2014 R 7 and Windows Live Mail in Win8.1 x64)
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wrote:

Quicken Deluxe 2013
Open to the check register
Far upper right, there's a gear with a drop-down. First entry: Update Now Ctrl+Alt+U
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On Thu, 09 Oct 2014 18:22:37 -0400, snipped-for-privacy@not.gmail.com wrote:

Yep, I see that there,. But I never saw any result if I pressed those keys. But I just tried it again, and yes, it works! But I have to wait long enough for it to happen.
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Hi, Aleck.
Let me try this one more time...
Yesterday I bought Q2015 Deluxe at Office Depot. (OD 's shelf price was the same $74.99 that Best Buy showed, but the shelf tag also showed a $15 Instant Savings - which cut the price to $59.99 - so I bought it, of course.)
I haven't even installed 2105. When I started 2014 again to record my new purchase, I first tried the Ctrl+Al+U - and it WORKED!
Haven't had time yet to try all the permutations, but it still works on 2014 this morning, so it seems I was wrong about this. At least, SOMEtimes. I still don't know why it works sometimes and not other times. I don't know how I missed this all these years, because I have wished for a keyboard shortcut for this. Thanks for motivating me to try it.
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2014 R 7 and Windows Live Mail in Win8.1 x64)
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wrote:

You probably never will <vbg>.

I run Quicken 2014 Deluxe under Windows 8.1 Professional. I tried Ctrl-Alt-U and it did nothing. So I shut down Quicken, restarted it, and tried again. It still does nothing here!
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Hi, Ken.

I'm an optimist, but you are probably right. ;^{ But now I HAVE installed Quicken 2015 Deluxe. ;<)
This Ctrl+Alt+U thing is getting stranger - and morphing into another anomaly that I've been meaning to ask about...
I tried that Update shortcut again just now and it didn't work. Then, I noticed Quicken's Title Bar, that topmost line that reads "Quicken 2015 Deluxe -", followed by my Quicken File Name and my currently-open account. This bar had black text on a TAN background (Q's default color scheme). I clicked on the bar and the background turned Blue, my chosen color. And THEN the Ctrl+Alt+U worked! Somehow, the Quicken window had lost focus; clicking on that bar brought Q back to the front.
And that brings up the anomaly I mentioned. I've been very frustrated several times recently when Ctrl+V does not work to insert text that I KNOW I just put onto the Clipboard with Ctrl+C (and, yes, Edit Preferences is set to use the Windows Standard settings - very cleverly hidden in Preferences | Setup | Keyboard Mappings). It just beeps at me every time I try Ctrl+V. When I'm in this sinkhole, if I finally recognize that the Title Bar has turned tan, I can click it and then Ctrl+V - or Right-click/Paste - will probably work right again.
This happens in some other parts of Q2014 - and now Q2015 - but I don't recall all of them just now. Such as when I click Backup or press Ctrl+B, especially after an OSU, and Q just beeps. But when my keyboard suddenly refuses to work, clicking on the Title Bar will often regain Q's attention.
Anybody else notice this loss of focus? What causes it? How can I (we) fix it? Any ideas, John P.?
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2015 R 2 and Windows Live Mail in Win8.1 x64)
"Ken Blake, MVP" wrote in message wrote:

You probably never will <vbg>.

I run Quicken 2014 Deluxe under Windows 8.1 Professional. I tried Ctrl-Alt-U and it did nothing. So I shut down Quicken, restarted it, and tried again. It still does nothing here!
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wrote:

Different subject, but I'm eager to hear what you think of it. What changes and fixes do you see? What do you think of them?
No rush to answer those questions, by the way. You probably want a few days of using it before you do.

Before pressing Ctrl+Alt+U, I had made sure that Quicken hadn't lost focus. And to match what you did, I just tried again--clicked on the title bar, then pressed Ctrl+Alt+U. Still nothing.

Just in Quicken? Or in other applications too?

Never had that Ctrl-V problem.

And I've never seen Quicken lose focus by itself.
Ken
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"R. C. White" wrote
I haven't even installed 2105. When I started 2014 again to record my new purchase, I first tried the Ctrl+Al+U - and it WORKED!
Haven't had time yet to try all the permutations, but it still works on 2014 this morning, so it seems I was wrong about this. At least, SOMEtimes. I still don't know why it works sometimes and not other times. I don't know how I missed this all these years, because I have wished for a keyboard shortcut for this. Thanks for motivating me to try it. --------------------------------------------------------------
CTRL+ALT+u (Update Now) is not just another way to download.
1.) It only downloads from the one financial institution - unlike One Step Update. 2.) It does not "aggregate your download with other user's downloads", as One Step Update does 3.) Sometimes "Update Now" is the only way you can download from a financial institution (when they block the aggregated One Step Update downloads, for example) 4.) Update Now will often resynchronize Quicken with the financial institution (in the event some download characteristic for that fi has changed).
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Hi, John.
Thanks for the explanations.

Yes, I saw that, once I got it working - mostly by re-establishing focus on Quicken.
I'll keep your other 3 comments and study them later.
Do you know how and why Quicken 2014 and 2015 sometimes loses focus? So far as I recall, that was never a problem in previous versions.
In some cases, it's merely a matter of impatience/timing: After clicking Backup, the keyboard doesn't work until after the disk write is finished; that I understand, once I realize what is happening. But other times, Q loses the focus and must be manually brought back into focus, such as by clicking on the Title Bar.
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2015 R 2 and Windows Live Mail in Win8.1 x64)
"John Pollard" wrote in message
"R. C. White" wrote
I haven't even installed 2105. When I started 2014 again to record my new purchase, I first tried the Ctrl+Al+U - and it WORKED!
Haven't had time yet to try all the permutations, but it still works on 2014 this morning, so it seems I was wrong about this. At least, SOMEtimes. I still don't know why it works sometimes and not other times. I don't know how I missed this all these years, because I have wished for a keyboard shortcut for this. Thanks for motivating me to try it. --------------------------------------------------------------
CTRL+ALT+u (Update Now) is not just another way to download.
1.) It only downloads from the one financial institution - unlike One Step Update. 2.) It does not "aggregate your download with other user's downloads", as One Step Update does 3.) Sometimes "Update Now" is the only way you can download from a financial institution (when they block the aggregated One Step Update downloads, for example) 4.) Update Now will often resynchronize Quicken with the financial institution (in the event some download characteristic for that fi has changed).
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"R. C. White" wrote
Do you know how and why Quicken 2014 and 2015 sometimes loses focus? So far as I recall, that was never a problem in previous versions. ------------------------------------------------------------------
What I "know", I only know because of one really sharp software developer who posts in the Quicken Live Community. So I can not give you chapter and verse, or explain any details. I may not even be able to accurately pass on what he said - what follows is only my understanding.
Apparently Quicken's basic design - present for a very long time - is to have a "shell" application which "calls" Quicken features ... which are more-or-less also "applications" to Windows. This arrangement seemed to work fairly well until Inuit moved to Net 4.0 in Q2014 (which they apparently really needed to do). Now, when non-Quicken applications get focus, Windows does not know where (in Quicken) to return the focus.
According to the source, this is a thorny problem, which may take a very long time to fix - if it ever can be fixed.
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Hi, John.
Thanks for the insight. Yes, Q2014 was when I first noticed the loss-of-focus problems. I've been meaning to ask about it here for the past year, but I hoped Q2015 would fix it. No such luck, so it seems we'll just live with the situation for the (maybe long) time being. I did some programming in BASIC when computers were new to me, but that was over 30 years ago. Quicken's structure is WAY over my head, so I'm not about to try for a more definitive explanation. ;^|
I seldom visit forums, whether Quicken's or others. They just don't fit my way of asking and reading questions and answers. (That's part of the reason why I'm no longer an MVP.) This newsgroup format fits me MUCH better. Too sad that Usenet is fading away.
RC -- -- R. C. White, CPA San Marcos, TX (Retired. No longer licensed to practice public accounting.) snipped-for-privacy@grandecom.net Microsoft Windows MVP (2002-2010) (Using Quicken Deluxe 2015 R 2 and Windows Live Mail in Win8.1 x64)
"John Pollard" wrote in message
"R. C. White" wrote
Do you know how and why Quicken 2014 and 2015 sometimes loses focus? So far as I recall, that was never a problem in previous versions. ------------------------------------------------------------------
What I "know", I only know because of one really sharp software developer who posts in the Quicken Live Community. So I can not give you chapter and verse, or explain any details. I may not even be able to accurately pass on what he said - what follows is only my understanding.
Apparently Quicken's basic design - present for a very long time - is to have a "shell" application which "calls" Quicken features ... which are more-or-less also "applications" to Windows. This arrangement seemed to work fairly well until Inuit moved to Net 4.0 in Q2014 (which they apparently really needed to do). Now, when non-Quicken applications get focus, Windows does not know where (in Quicken) to return the focus.
According to the source, this is a thorny problem, which may take a very long time to fix - if it ever can be fixed.
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On Saturday, October 4, 2014 11:40:35 AM UTC-5, snipped-for-privacy@not.gmail.com wrote:

Can you see if your Password Vault hasn't somehow "lost" the WF password.
Tools>>Password Vault>>Add or Edit Passwords...
Look through your list & see if the WF entry has a No in the Password Stored column. If so, you should be able to add your WF password.
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