One penny might not seem like much, but take a minute and read on. My bank is USAA Federal Savings Bank. Here's the problem. The Quicken Direct Connect balance is one penny off when compared to my paper statement balance and the balance shown at the USAA.com web site. Here's what it looks like in my Quicken account: Online Balance 123.17 Ending Balance 123.16 USAA Website 123.16 Paper Statement 123.16
Here's what we've done to correct the problem. A new Quicken file was created and then all account information was downloaded from USAA into the new Quicken account. Here's what the new account says: Online Balance 123.17 Ending Balance 123.17 USAA Website 123.16 Paper Statement 123.16
USAA Quicken Support and Bank Officials say they cannot explain the difference and referred me to Quicken Support. You can see where this is going. The bank says the numbers come directly from the USAA web site and they cannot explain the difference. My suspicion is that this has to do with how numbers are converted from decimal to binary. If the software doesn't maintain enough precision, small changes in the value can occur. But you would think Intuit would have this one covered. Has anyone else experienced this kind of problem?