Q07 Kicks me out when clicking on certain buttons.

Uninstalled Q07, tried to run qcleanui.exe, got an error saying it couldn't identify the version to uninstall. Proceeded with a reinstall; it launched the latest data set without having to restore the file. Still kicks me out when clicking on snapshots, or calendar. Cannot view report.

Any more ideas before I contact tech support?

Thanks.

Pierre error message remains the same:

the data you recently entered. We're sorry for this inconvenience. You can look at the error report that Quicken created about this problem, then chose to send it to Quicken through a secure SSL Internet

connection. The process is private and fast. The report will help us imrove the Quicken product. Click HELP for more details about this problem and to review information about our privacy policy. VIEW REPORT Error code 6989.

Date: Sun, Sep 17 2006 10:45 am Email: "Pierre" Groups: alt.comp.software.financial.quicken

Quicken shuts itself down when clicking on:

Snapshots from the main toolbar. Then if I click on the "View 1" tab, I get booted. An error message appears, but is gone in an instant; making it impossible to read that message. Also get booted by trying to delete a newly created "View 3" tab, also with the same fast error message. The "Home" and "First Page" tabs work fine. Other than that, no problems with the installation and conversion of Q2006 data. Did the install yesterday. Thanks for any ideas. Pierre

From: John Pollard Date: Sun, Sep 17 2006 12:26 pm Email: "John Pollard" Groups: alt.comp.software.financial.quicken

I had a similar problem with Q2005, though I did not determine that there was any underlying error message (makes sense to me that there would have been, I just never saw any sign of it).

Despite my certainty that it had to be data corruption, I finally fixed the problem by reinstalling Quicken. If you attempt that, you may want to use "qcleanui.exe" on the Quicken CD to uninstall Quicken (have it check for remnants of Q2006 while you're at it.).

Thank you John, will try a reinstall this week.

Regards.

Pierre

John, uninstalled Q07, tried to run qcleanui.exe, got an error saying it couldn't identify the version to uninstall. "All versions" had no effect Proceeded with a reinstall; it launched the latest data set without having to restore the file. Still kicks me out when clicking on snapshots, or calendar. (Cannot view report.)

Any more thoughts before I contact tech support?

Thanks again for all.

Pierre error message remains the same:

the data you recently entered. We're sorry for this inconvenience. You can look at the error report that Quicken created about this problem, then chose to send it to Quicken through a secure SSL Internet

connection. The process is private and fast. The report will help us imrove the Quicken product. Click HELP for more details about this problem and to review information about our privacy policy. VIEW REPORT Error code 6989.

Pierre, I've had a similar problem with Q06P. I spent hours in chats with tech support. They were unable to help. The only solution I've found was to delete the directory "c:\documents and settings\all users\application data\intuit\quicken". Following that, I reinstalled Quicken, and pointed it to my data file. Once again, it worked fine.

This problem has hit several times after adding new accounts. The first few times, I uninstalled Quicken before removing the directory with Quickens temporary file. The last time, I just deleted the directory and did a repair type of install.

Hope this helps.

Regards, Jim

JIm, thanks for the tip. I'll have at it this weekend.

Pierre