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Quicken 2006 Deluxe PC Xp Pro PinVault

For some reason, my pinvault does not want to cecognize my pin for my Citi credit card. I know that it is the right one as it has recognized it before and I have been able to manually access the account on the web. I just can't download the transaction(s) there. Anybody have any ideas? I have reentered the pin in the pinvault, and have manually entered the password as instructed, but am told that it is wrong. All other accounts seem to work properly. Help! What happened? How can I fix it? Can I delete a file with the pin vault in it and start over?

Thanks. PeterH

Reply to
PeterH
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To follow up, I deleted the pinvault and made a new one to no avail. This seems to be a Quicken problem rather than a CITI problem. John, you out there??? :-)

Thanks.

PeterH

Reply to
YoYo

Try creating a new Quicken file. Maybe your current one is corrupted. I had that happen to me and I had to start all over again.

Reply to
Laura

Thanks, Laura, but I think that that might be a last resort proposition. For as much as I use that card, I'll manually make entries if necessary. However, there has to be a reason... everything else seems to work properly. You would think that if one were to crap out that all would go, wouldn't you? Seems not to want to take any password for that account at all.

Maybe what I need to do is dissaccociate it with the web and start over. Not sure how to do that, but maybe that is the next step.

Thanks again for your input.

PeterH

Reply to
PeterH

PeterH wrote in news:5psa03lrpb1rppm9ljbb1gtmkmgqeapsek@

4ax.com:

That may be the solution. You have to change online services - deactivate transaction download. Then reactivate.

Reply to
Han

That did it! I'd love to know what caused the problem in the first place, but the simplest of answers solved the problem! Thanks for your encouragement!

PeterH

Reply to
PeterH

Glad you got it figured out. I have noticed strange things happen to Quicken and fixing the problem can be a mystery too. ;-)

Reply to
Laura

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