Quicken 2010 R2 crashes trying to update transactions

Evan, have you noticed whether there is any consistency in what application you are left with after Quicken closes. I've had a similar problem with one of my accounts and the symptom is that on any attempt to open or download to that account, Quicken closes, and leaves me in a browser window. It has been discussed here several times, without clear resolution. However, I've found that if I verify my data file, I always find an incongruous log entry suggesting that the verify has eliminated 65k transactions for the specific account, and left a more appropriate 6 transactions (turns out 6 is the correct amount to reflect a bi-weekly 401K investment.)

So, you might try the verify before the Update and read the log entries.

Good luck

On Mon, 26 Oct 2009 19:43:13 -0400, "JMc" wrote: L

It just puts me back in whatever application I was last in - as if I alt-tabbed out of it.

I did try Validate (assuming you mean File, File Operations, Validate?) Said Validation was complete.

Where do I view any logs? I swear I looked through every menu option...

I had some problems with QP2010 that vanished after I reinstalled. I used the same user account and just ran the install process. It's important to note that I had no warning messages or any other sign of a proble when I installed the program the first tine.

Anyone have any ideas? Still - rebooted a few times, still cannot One Step Update...

Within Q2010, click Help > Quicken Support. If you don't see your problem listed click the Contact Us button. They will respond.

Bernie

Help > Product and Customer Support > OFXlog

Help > Product and Customer Support > Connlog

:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log

That last path should have read:

:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log\update.log

And there's anothe one at:

:\Documents and Settings\All Users\Application Data\Intuit\Quicken\Log\qw.log

Phooey; that one should read:

:\Documents and Settings\YourWindowsUserName\Application Data\Intuit\Quicken\Log\qw.log

Ok, I th20091104 12:38:42: Marketing session sending to:

Any hints? username / password I'm using is the same I use to login to chase.com with.

Thanks again :)

Sometimes, the user-id/password for Quicken is not the same as that for logging in to the fi's web site; I don't know whether that's true here or not.

If it's a Wamu->Chase credit-card account, there's a FAQ for that:

Ah ha! Now that you've mentioned that Chase is the institution I can answer the question. Despite what Quicken says about Direct Connect (I think they now call it Express Connect) for Chase, it does not work. The Chase site actually says what you have to do. You have to use the webconnect process, or just go directly to the Chase website and find your way to the link that lets you download transactions. When your browser asks if you want to process the downloaded file with Quicken say Yes. The transaction will be imported to Quicken as you would expect and you can proceed as normal from that point on.

Chase does not make it easy to find that link to download transactions. I find it very annoying but I only use my Chase account to make ATM deposits which I then transfer to my real checking account elsewhere so I only do the download from Chase once a month. Never-the-less, I may change if I find a bank that has free a free account for the small balance that I leave in the Chase account just to keep the account open.

Bernie

Chase can work fine. But it is a Royal PITA to set up. Call Chase web/Quicken help and let them explain ...

For me, Chase one step works fine.

To activate, I needed to log in at chase.com, click the Customer Center tab at the top, then click on the "Activate Money, Quicken, etc" link at the bottom under tools.

And then "Activate Direct Access through PFM ($9.95 / MO)?

I had forgotten how I set it up, but what John Morris wrote sounds like it exactly. My Chase card downloads with direct connect. I don't pay anything for that.

Perhaps it depends on which Chase card you have. Since I only use cards that offer cash rebates, I have the Chase Freedom card.

-- Jim

I just went through a maze of Chase webpages based on the advice several of you have given. It appears that we're all right - and some of us will remain unhappy.

Here is what the site says when I put the pages together:

-----------------------------------

****Fine print -- (1) This fee does not apply to Private Bank, Private Client Services and Chase Commercial Online Premium Service Plan clients, and is $6.95 if Chase Premier PlatinumSM is your primary checking account. Other terms and conditions may apply to this fee and the PFM service. For details, please review the Chase Online Service Agreement.****

Following the link from "Addendum and Additional Banking Services and Fees" takes me to"

--------------------------------

So not free for clients like me, and cumbersome because of poor web design on their part.

Bernie

I called Chase, and they stated there's no charge for it.

If I see a charge on my account, they're going to hear from me.

Still it shuts down though. I sent the log to Quicken, we'll see what they say.

I have three Chase Accounts

• Chase in Spouses Tax ID - Credit Card
• Chase in My Tax ID - Credit Card
• Heritage WAMU in My Tax ID - Checking

Several months ago WAMU (Chase) forced me to change my ID as it was already the same as a Chase Account. When they migrated WAMU to Chase I now have to Active Online Accounts. I can see everything on both of them, but the only difference I see is that I can only do Bill Pay on the former WAMU Account.

Since I did not want to have three Quicken downloads, I download from my former WAMU Account. This is Express Web Connect. My spouses account (Credit Cards) remains direct connect. My thinking is Chase is using this as an opportunity to create more revenue and "downgrade" the costs of Direct Connect.

I also saw the PFM for $9.95. Since I really have no interest initiating Bill Payments from the Quicken application and did not want to risk the $9.95 charge (for something I can do for free), I did not continue with that set-up. Chase is really a secondary Checking Account for me.

Oilcan

-----Orig>For me, Chase one step works fine.

And then "Activate Direct Access through PFM ($9.95 / MO)?