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Registration of Q2006 and Quicken.com

I recently upgraded from Q2003 PH&B to Q2006 PH&B. I did this primarily because Quicken.com, which I use to track my equity investment performance, said it would not support me after April of 2006 because they showed me as using an unsupported version of Quicken. However, after upgrading, and successfully registering the new software, Quicken.com continues to claim I am using Q2003. The option to scan my computer for supported versions of Quicken fails to find Q2006. I've reregistered several times, and even uninstalled/reinstalled the software 3 times with no effect. I have also attempted to use the Quicken live chat help feature to no avail - twice I've been hung up on after several hours of waiting for responses, and the only things their computer can think of to do is reregister or uninstall/reinstall, which does not work. Anybody else have this problem or found a solution?

Reply to
mykeal
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How did you originally install Q2006--over 2003 or did you uninstall 2003 first?

Clark

Reply to
Clark

I used the CD from Intuit to install Q2006. The first thing it does is uninstall previous versions of Quicken. It asked permission, then uninstalled Q2003 and then installed the new Q2006. I verified with Add/Remove Programs that Q2003 had been removed.

Reply to
mykeal

I did that over 2004 and it worked fine. Unless John knows, I would assume something did not get removed that should have been. Did you let Q2006 convert your 2003 files? I assume you aren't using a New User version.

The last thing I would even guess, might be the fact you were getting the message to upgrade, that something involved with that is causing the problem.

There are some things on the help site about special steps when reinstalling but all I can give you as far as an address is

formatting link
then Answer.

It also mentions checking your file types to make sure they agree. I guess you tried turning off any anti-virus when you installed.

Good Luck, Clark

Reply to
Clark

Q2006 did the file conversions, successfully, and I have no problems operating Q2006 (at least so far). The problem is with Quicken.com thinking that I've not upgraded from Q2003. The registration of Q2006 should have taken care of that, I would think, and that's outside of the Q2006 file structure and contents. But then, I've never been real confident that I know how or why Intuit does things...

Reply to
mykeal

I should mention that the reregistrations and uninstalls/reinstalls were all successful, at least as reported by the software. The only problem in all of this is the failure of Quicken.com to recognize my upgrade.

Reply to
mykeal

Try this. One more time uninstall Quicken from your computer. On the Quicken 2006 CD in the Tools folder is a utility QcleanUI.exe run that and clean up all traces that remain of Quicken.

Reboot and reinstall - perhaps that solves the problem?

Reply to
Mike

Thanks for the suggestion, but unfortunately, no success.

Here's what I did: I uninstalled Q2006 using the WinXP Add/Remove Programs utility. I then loaded the Q2006 CD, found the utility QcleanUI.exe and ran that. I attempted to "clean" Q2003 3 times, and although the software said it was doing so, it never reported either success or failure. I then attempted to "clean" Q2006, with the same result. Finally, I used the "Clean all", and once again, the software reported cleaning but never reported finishing, either successfully or unsuccessfully. So I have no idea whether it worked or not.

I exited the cleaning utility, rebooted the computer and reinstalled Q2006 from the CD. I also reset the registration function and reregistered both Q2006 and Quicken.com. I exited Q2006, opened my browser, went to Quicken.com and got the same results - Quicken.com still shows me as using Q2003 and cannot find Q2006 on my computer.

I feel that this problem is with Quicken.com, not my Quicken software installation. Is there any way to talk to a human being at Intuit to get them to look into this? The online Product Support function is clearly a computer reacting to key words, rather than a human analyst.

Reply to
mykeal

Have you tried uploading data from Q2006 to Quicken.com? Have you tried logging on to Quicken.com from within Q2006? (Online > Qucken on the web > Quicken.com).

Reply to
John Pollard

John,

Thanks for the suggestions. Logging on to Quicken.com from within Quicken did the trick. I got the same opening message about not having registered a supportable version, but this time when I selected the option to scan my computer for Q2006, it found it, and all subsequent attempts to log onto Quicken.com, both from inside Q2006 and directly from an external browser, have been successful. Thanks, very much.

Mike

Reply to
mykeal

On 5 Feb 2006 05:50:03 -0800, Mike wrote in alt.comp.software.financial.quicken:

Anecdote, for what it's worth: my install and upgrade went flawlessly, but when I tried to use online update it took me to a registration site, which did not seem to work too well. After I entered all my vitals, the status bar said "In progress" for virtual-ever. That was Saturday. I repeated the experiment today (Sunday) and everything worked the way the developers intended (leastwise, I HOPE that's the way they intended...).

Reply to
Dick Yuknavech

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