Sudden Quicken Slowdown?

Has anyone seen a sudden slowdown in their Quicken program? Sometime in the last couple of days, my Quicken 2005 Premier (R3 -- with a couple of Intuit's stealth updates) on XP SP2 has slowed down quite a
bit. For instance, just after opening the program, I now see a dialog box pop up saying "Loading Quicken Data." It only lasts for a second or two, but it wasn't there before. Also, after doing an online update, it now takes Quicken almost 30 seconds to bring up its summary display and finish processing it. That used to take only a couple of seconds. My file size hasn't changed drastically, nor do I remember doing anything out of the ordinary. I'd like to suspect that last stealth update, but that happened back in early June (I think) and I've only just now noticed the slowdown.
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DaveLessnau wrote:

Yes I am seeing this; and 30 seconds is being too kind: it is taking much closer to 60 seconds in my case.

I download frequently; this started on Monday, July 4 for me (it was definitely not present on Friday, July 2). For the moment, I am associating it with some "OLB" errors that I experienced in the same download after which I first noticed the slowdown; but I admit to it being a pure guess that they are related.
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John Pollard
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On Tue 05 Jul 2005 07:26:23p, DaveLessnau wrote in

I am using Q2004D and am seeing much longer opening times. I don't see the "loading" message though.
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Mike

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Slowdown here also. I have multiple accounts but the loading time for only one is very slow. Up until this weekend, that account would just "pop" open. Now it opens and paints one entry at time from the last page. After it finally opens, I can jump around to different accounts and they open quickly as before, but when I reopen the slow one, it does the same line by line thing.
I have uninstalled and then reinstalled Quicken 2005 Deluxe and the problem goes away, but then reverts to the slowness later.
DaveLessnau wrote:

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It seems that others have seen it (not here, though), but it's also a symptom of being infested with Spy/Malware or a virus. It's a good idea to download and use SpyBot Search & Destroy 1.4 and Ad Aware SE 1.06. Both are free. WebRoot also has a free download (with one free signature update) of Spy Sweeper (my personal favorite).... Also make sure you nave the latest AV software signatures and scan frequently...
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Hank Arnold
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Just to make sure, I confirmed that my Norton AntiVirus and SpyBot S&D were up-to-date and did manual checks: nothing found.
Since I'm not quite sure when this slowdown started, it's hard to come up with possible causes. I believe that the only program updates I downloaded during the last week were an Acrobat 7 update (7.0.2 patch, but not sure of the date) and some XP updates ("Update for Windows XP (KB898461-- Package Installer)," "Update for Windows XP (KB896344) -- File & Settings Transfer Wizard)" -- both on 06/28/05 (probably before the problem started), and "Update for Office 2003 (KB887980 -- FrontPage Turkish Lira fix)" on 07/03/05 (after the problem started, I think).
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The problem seems to have been fixed as of 8:00am CDT, at least for me. I had experienced the slowdown in One Step Update the last few days. BTW, the slowdown occured for any one or any combination of FI's, not just one in particular. I suspect it was an Quicken/Intuit problem.
Jim Orson...

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Jim,
Were you also seeing a slowdown in just opening your Quicken file (not just in Quicken's presenting the online update summary)? If so, did that problem disappear, too? Again, if so, could you reboot your computer and try opening the file again (noting how long it takes to open that file)? After you mentioned that yours got better, I went and checked mine and it, too, was better. But, that was the second time I'd opened the file today. I then rebooted and reopened the file and the problem was back (not as bad, but still noticable). I then closed Quicken and re-opened the file again (without rebooting), and the speed was better again. Here are some numbers:
Initial file open: 8 seconds 2nd file open: 3 seconds Reboot and initial open: 6 seconds 2nd file open: 3 seconds
I have similar changes in performance on other Quicken activities. I wonder if there's some kind of Quicken "Speed Launch" that was working on booting which isn't working anymore? If so, I also wonder if it makes a difference if it's the first launch of the DAY versus the first launch of the BOOT session. I'll try to do this timing tomorrow to see.
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It's interesting that a problem I was having (see my post) also got fixed this morning. I didn't do anything on my end other then download some bank transactions this morning when I still had the problem. Now it is gone.
If Intuit did indeed do something they were really on top of it.
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streetwolf wrote:

Let's not get ahead of ourselves, as far as being impressed with Intuit.
If I cause a problem, and rectify it quickly, I'm not exactly sure that I deserve praise... Especially if I know about the problem and don't tell anyone!
Notan
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Impressed with Intuit? Praise Intuit?
Your words not mine. Mistakes do happen and it's nice when they are corrected quickly if indeed this does correct the problem as it seems to. At least for me.
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streetwolf wrote:

Personally, I'm more impressed with "We're having a problem, and will fix it as soon as possible," as opposed to not saying anything and fixing it as soon as possible.
I know it's a fine line, but to me, good communication makes for good business.
Take care!
Notan
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Notan wrote:

In this instance, a line so fine as to be virtually invisible. The problem started over the July 4th weekend; it was fixed, in effect, in one working day. The problem and the fix have been acknowledged by Intuit, but it's hard to see how the problem could have been acknowledged much more quickly and had that acknowledgement actually been of any value.
If you have spent any time in the Quicken forum, you will have noticed that Intuit does acknowledge problems even before they have fixes for them. I have seen no evidence of any attempt to deny or ignore problems on Intuit's part; and one would need a lot more inside knowledge than any of we customers have to make a convincing case otherwise. The fact that some problems can not be reproduced or have causes outside Quicken will necessarily leave some problems in an unsolved and unacknowledged (from a responsibility point of view) state; but that's not a case of lack of communications. And sometimes people/companies just make mistakes ... naturally no one here or the companies they work for ... but definitely people in the companies we buy our products from.
In my opinion, Intuit's failure to make such communications in this group are much more attributable to the hostility of some posters here rather than any intent to avoid acknowledging or fixing problems.
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John Pollard
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<SNIP>

Well said, John! Customers can be their own worst enemies.
Jim Orson...
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"The problem and the fix have been acknowledged by Intuit..." John, where can one find Intuit's acknowledgement of the problem and the fix? Thanks.
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"The problem and the fix have been acknowledged by Intuit..."
John, where can one find Intuit's acknowledgement of the problem and the fix? Thanks.
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How would you like Intuit to contact you to keep you informed of every SNAFU they suffer?
--
Mike B



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How about Intuit posting that there is a problem/bug that they are investigating/fixing? Would that be too simplistic?
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Best regards
Han
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I'm seeing similar slowdowns, but they aren't necessarily tied to online activities. For example, if I click the Online Center toolbar button, it takes 15 seconds to get to the online center (with no hourglass cursors during this period).
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No, that would not be too simplistic, but *where* should they post this? On Intuit.com?, Quicken.com, or Quickenforums.com? And what additional effort would it entail for them to set up such an additional problem reporting system?
My point being that Intuit does not currently have a mechanism to inform their user base if they have internal problems such as, in this case, a file on their servers being out of sync. And Notan was complaining that although they fixed it quickly, he was not informed that they were working on it. So again, how/where do they post that? And how many of your FIs post their trouble tickets where it is available to the general public? Or how easy is it to search the MS knowledgebase to find MS's acknowledgements of their SNAFUs?
--
Mike B



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