No, that would not be too simplistic, but *where* should they post this? On Intuit.com?, Quicken.com, or Quickenforums.com? And what additional effort would it entail for them to set up such an additional problem reporting system?
My point being that Intuit does not currently have a mechanism to inform their user base if they have internal problems such as, in this case, a file on their servers being out of sync. And Notan was complaining that although they fixed it quickly, he was not informed that they were working on it. So again, how/where do they post that? And how many of your FIs post their trouble tickets where it is available to the general public? Or how easy is it to search the MS knowledgebase to find MS's acknowledgements of their SNAFUs?