I just got an online check returned to me [payment was to the wrong payee so they returned my check]. I'm not sure how to clean up my register [this with Q2006basic]. I knew [but tried anyway :o)] that I couldn't "Cancel" the payment, but I was surprised that I couldn't VOID the transaction [that option was grayed-out]. Is my only real option here to DELETE the register entry? Thanks!
/Bernie\
I had this happen to me last year. You need to go to your bank and get them to redeposit the funds into your account. Then you can update your register for the funds put back into your account.
} I just got an online check returned to me [payment was to the wrong payee } so they returned my check]. I'm not sure how to clean up my register [this } with Q2006basic].
I've just gotten off the phone with Wachovia and have the "official" answer: I *can't* clean up the register. The money has not been pulled from my acct, so there's no financial downside to having the checks sitting there outstanding [since I"m holding them in my hand and I *KNOW* they won't be cashed], but there's nothing I can do about the register. After
90 days, Wachovia will cancel the payments and at that point Quicken will "tidy up" my register, but for the next 70 days I'll have to remember that my balance is a bunch bigger than it appears to be. Sigh.../Bernie\
I'm confused.
If the check was written by the bank (meaning it's their check number) and the funds can never be withdrawn from your account, why can't you just delete the transaction. It never really occurred.
If you feel the urge to keep track of the bank's check numbers, after you delete the transaction, you should be able to enter a new transaction with that check number and void it.
} > "Bernie Cosell" wrote
} > I've just gotten off the phone with Wachovia and have the } > "official" } > answer: I *can't* clean up the register.
} I'm confused. } } If the check was written by the bank (meaning it's their check } number) and the funds can never be withdrawn from your account, } why can't you just delete the transaction. It never really } occurred.
I've had this happen in the past: after the 90 days, *THEY* will void the payment [I've seen one or two of those in my register]. I'm a tiny bit concerned what'll happen when the online-banking folks try to void the check. As I recall, from long ago [can't find it right off in my register] they entered a "deposit" transaction and then "R"ed both the check and their [fake] deposit]. I'm worried that if I undo the check and then they DO slip me a fake-deposit I'll be fooled in the other direction [right now I have to remember that I actually have more money in the acct than quicken shows; in that case I'd have less.]
One possibility that occurred to me is that even though the payee isn't "me", I am thinking of taking the check to the bank and depositing it into my acct. That'd do "in person" what I mentioned above that the online folks seem to do after the 90 days are up...
/Bernie\
It can't hurt to go in person. When it happened to me and I went into the bank they had me call the online folks to resolve the issue. I may have been lucky that because my bank (BoA) actually withdrawals the money from my account they could reverse that transaction within days.
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