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18866 terms of agreement

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Have you noticed that the agreement between the customer and FINAREA SA (trading as call18866) contains such items as the following.

"We do not accept any responsibility for any statement in any published material (including emails and text messages). You should not rely on any statement that we have published without making your own enquiries first."

"We withhold the right to vary any charges or rates at any time by posting the resulting price changes on our website or otherwise giving you notice. All Charges are subject to any applicable UK tax or duty, including Value Added Tax, at the prevailing rate."

"There is a connection fee in respect of any call made using the Call18866 Service which is published on the Call 18866 website at all times."

"We may vary the terms and conditions of this Contract at any time by posting the changes on our website."

"You agree that, if you decide to use the Call18866 Service after any amendments to the terms and conditions of this Contract have been posted on our website, you will be bound by the terms and conditions of this Contract as varied."

Does anyone think that using the website as an "original document" very modern but that Call1866 should not be requiring infrequent customers to look at the website before the customer makes a call.

Surely it is almost an unfair requirement. FINAREA SA could give perfectly good notice that the T&Cs or tariff on the website has changed as part of their voice greeting when using the service.

Further, unless someone records what was said on the website at a particualr time then the reference will most probably not be there in the same form a few months later.

Reply to
Stefan -
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You do seem a little obsessed with them- why?

David

Reply to
David Horne

Bloodyhell more nitpicking at this rate some of you people 18866 will be saying f*ck you if you do not like having free calls then we will charge you 3p a minute from now on, then YOU will have something to moan about . Wombat .

Reply to
Wombat

Don't be so bloody stupid.

18866 are able to offer stonkingly low call charges by keeping their costs down. They tell you the cost of each call as the call is set up: no other telco does that. They provide immediate on-line itemised billing. No other telco does that. They let you make calls for free, after a 1p call setup fee. No other telco does that.

What do you want them to do? Send a personal letter hand-written by the chairman of the board, delivered in a limo?

Phone you each time a tariff changes?

Write you a letter?

Reply to
hairydog

Better still is what I posted. Didn't you read it?

Reply to
Stefan -

Poor Wombat. Do you think that Call18866 is a business making a real profit at the rates it currently charges? Don't be silly. Of course not.

What you call nitpicking is an attempt to establish why 18866 is selling phone services at what is almost certainly below cost.

Reply to
Stefan -

With the rapid changing rates and new competitors, don't you think that it is a good idea for "infrequent" customers to keep checking for the latest rates?

Why is this unfair? Besides they do give the caller a verbal confirmation on the cost of the call. What's the problem? If the user is not satisfied with this, then don't use the service. Simple, no? There is no minimum tie ins.

If this is something important to you then why don't you record the website? The T&C for your bus or train tickets are also not recorded so by your reasoning they are unfair too?

Reply to
Clueless2

People said the same about telediscount (who I think are the same company) and they've been around for years now.

These terms don't seem too different to many companies. I trust tehm enough to use my credit card, if anything does go wrong then at least I have two points where I can try to get my money back.

Reply to
Adam Bradley

But why are you so bothered about it I don't give a monkeys they can even drop the 1p connect charge for all I care my invoices from them are spot on how they are making their money is no concern of mine if one day they go bust then I shall move on to another company. Wombat .

Reply to
Wombat

I agree with what you are saying here Adam but how can they allow me or anyone else to connect to the Internet via a geographical number and stay connected for hours and hours for a 1p charge or even talk to Uncle Charley for a couple of hours for that matter who lives at the other end of the country. Wombat .

Reply to
Wombat
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Most of my calls are quite short. That's the point- they can offer the unlimited service because most people don't use it for long calls- but they get more customers using their services because of it.

David

Reply to
David Horne

I think that's what people are worried about, with a continuous credit card authority, 18866 could change rates to anything they like half way through call, and you'd have to pay it (but it's not likely they would)

if only 18866 would provide postpay by DD, I think everyone would feel safer

Steve Terry

Reply to
Steve Terry

"how can they allow me or anyone else to connect to the Internet via a geographical number and stay connected for hours and hours for a 1p charge"

Is this feasible now? I'm still paying out Freeserve Anytime 14.99 each month - can anyone tell me which ISP will let me pay 1p via 18866 for internet connection? TIA

Reply to
Steve

In message Wed, 8 Sep 2004, Steve Terry writes

But Steve that would break the contract as you are accepting their charge on the basis of the announcement prior to connection surely?

Cheers

Richard

Reply to
Richard Kenward

ClaraNet ?

Reply to
hairydog

Yes, I read it, and I think you are being unreasonable.

If you want to use a company with those additional overheads, there are plenty around, and their charges reflect that.

Reply to
hairydog

If they drop the 1p connection charge and so charge nothing at all for the call then surely you might wonder what is going on?

There's no such thing as a free lunch.

Reply to
Stefan -

How would you prove what was on the website?

Reply to
Stefan -

Try

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Reply to
tim

No I take all at face value providing I don't suspect anything criminal is going on but on the other hand I suspected double dealing going on when I heard on the news tonight that the ban on hutting has been postponed for two bloody years . This law should have been implemented years ago not put to one side to give Blair and Brown a chance to win an election . Wombat .

Reply to
Wombat

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