I explained that my vision was too poor to read the text and the writing on the buttons, but they said that unless I was registered disabled they would not provide me with a Chip and Sig card. I said that contradicted what was on the APACS site but got a blank refusal.
Another account which will be closed when the current card expires.
Maybe it's worth getting yourself registered partially sighted. There are a few benefits to it if you can bring yourself to go that route.
If you'd like the simplest possible diary for 2006 in Word97 or .txt format:
By the rules, you only have to say you need a card on medical grounds; they're not even allowed to probe further. Keep trying and escalate the issue, assuming you really want to stay with them.
Bitstring , from the wonderful person Jim Hatfield said
That was Capital One's initial position with me. Write to Lee Powell, Wxecutive Office Manager, and tell him you can't use C&P for medical reasons, and that the refuseniks on the front desk are screwing you around (again.).
Worked for me, but they played hardball the first two times I hassled them. At the end of the day, if they mess you around, then as you say, vote with feet.
| That was Capital One's initial position with me. Write to Lee Powell, | Wxecutive Office Manager, and tell him you can't use C&P for medical | reasons, and that the refuseniks on the front desk are screwing you | around (again.). | | Worked for me, but they played hardball the first two times I hassled | them. At the end of the day, if they mess you around, then as you say, | vote with feet. |
When writing to them, make sure you mention the Disability Discrimination Act to them in big bold letters and say that you will have no hesitation in notifying the relevant authorities if they persist in their ignorance.
But don't forget that they're under no obligation to give you credit facilities. If they think you're going to make trouble for them, they can just tell you to get lost.
And so they jolly well should. It's pretty dishonourable to abuse disability law to defend a point which has nothing to do with actual disability.
But if he can't see the pin pad, that's a disability. The fact that he's using a computer should mean he ought to be able to figure out the key pad without looking at it.
Tiddy Ogg.
I maybe able to figure out the layout of the key pad - is it like a computer or a telephone number pad? But the keys are very small. I can't read the piddly little screen so unless the assistant reads out what I am supposed to be doing I can't use the PIN machines in shops.
The ATM's are fine, bloody big buttons I can read.
Mark BR
Well go for it and complain, but if you can bring yourself to get registered as partially sighted, that'll make things easier. (I'm blind but use the Post Office machine OK. but I can understand that strange machines make life difficult. It's always a telephone layout, it's the buttons that vary in position.)
Tiddy Ogg.
"Mark BR" wrote
"what I am supposed to be doing"? It's just "tap in four digits when told to, then press the enter key". The digits can be found even if you are blind; the "enter" key might be more difficult, but when you are partially-sighted - as long as you're not colour-blind - just look for the green-looking key...
But the OP needs to be able to read the display to know what he's authorizing. Or is he supposed to take every shop assistant's word?
"Mike Scott" wrote
We've been here before. If he can't read the PIN-pad display, and can't read the larger till display, then he'd have the same problem with a paper receipt and Chip&Sig. What do you suggest he does to know what he's authorising with Chip&Sig?
Welcome to the world of the visually handicapped. That's just what you've got to do, whether it's a chip or sig.
Tiddy Ogg.
Why the hell can't we have PIN&Sig cards? The PIN for primary authentication but the Sig for actual authorisation? That would go a long way towards resolving the reservations of those people who worry about becoming victims of targeted card theft *after* shoulder-surfing.
It would not be necessary for the Sig to be verified by the checkout chick, but it would provide a useful line of defence after fraudulent use.
| >But the OP needs to be able to read the display to know what he's | >authorizing. Or is he supposed to take every shop assistant's word?
| Welcome to the world of the visually handicapped. That's just what | you've got to do, whether it's a chip or sig. |
It's not just the visually impaired or the disabled. My dear old mum, who is only 62, is in the advanced first stages of dementia. She hasn't got a cat in hells chance of remembering four numbers - and yes we have tried to make it as simple as possible for her. Despite her illness, mum still enjoys going out and shopping. It is important that for her to maintain some sense of independence and worth, she can still do the most mundane of things. However, being forced into a position of having to remember her PIN now worries her that she'd rather not face the embarrassment of not remember her PIN at the checkout.
--snip--
Using cash is all very well but then you lose out on cashback etc. Incidentally I use Morgan Stanley who gave me a signature card - and use cash in Lidl, Aldi etc who do not take credit cards.
Mark BR
Whilst I can see that there are good reasons not walk around with a wodge of cash (especially for a person with dementia) are you really suggesting that this the most important. ISTM that it is an insignificant consideration.
tim
| >Surely then she would be in a better position (by not over spending etc) by | >getting cash out of the bank and only spending what's available in her | >purse. |
No - that is *NOT* the issue. The issue is that she does not remember a PIN number.
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