I got a PIN notification from them today to tell me the new number for my card. I didn't ask for one, and wasn't expecting one.
One slight problem was that it didn't say anywhere which of the three cards I hold with them this PIN relates to, and it doesn't match the existing PIN for any of them.
So I called their Customer "Services" department to ask them. They said they couldn't tell me because I was calling from abroad.
Which country is home country to them? Obviously not England, and Scotland isn't yet a foreign country.