Be Aware. You can lose money from EDC Techinical Error

Apr 19, 2007 2 Replies

When you swipe credit card and press Enter, you may press "." or "/" button at the same time. This character enters into the front of the CC numbers and guess what the transaction gets approved. But when you try to settle EDC, it gives you an error and it does not settle. In SO 1.2, you could go into SQL and fix the credit card numbers. But now with the new law, CC numbers are not accessible.



I contacted Microsoft but they blamed it on Vital who actually approve these CC transactions. Vital has the CC numbers stored in their database but they would not help me settle. Microsoft , with all that money and power, does not help a little guy like me either. My merchant bank has no trace of it. So I have lost several transactions because of this flaw in the software. The only solution to not let it happen again is split CC tenders by type and enter stone-age validation like '4#*' for Visa WHICH THE SOFTWARE MANUAL DOES NOT SPECIFY.



Microsoft is slow in updating this software because they do not listen to our needs. I mean why is the Newsgroup the best place to get better information about this software??


Ya, the on-board processing is pretty crude. I'm finally getting this going for my stores and it's well worth it to pay the $$ and use PCcharge. These can be forced in third party software (like a terminal can). Since they were approved the processor should be able to force the batch as well.

Not to mention the on-board won't do checks. (!?!?!?)

Depending on your volume you can get the software for free or at a discount through the processor. I'm pretty set on PCcharge since it integrates with RMS better than anything else I looked at.

Two things to note that may help:

First, It is fast and easy to set up the validation - and it happens automatically once you set it up.

Second, there is an add-on called Credit Card Vault by New West Technologies that will encrypt and store the whole credit card number, but still make it available to authorized users. They even have a free version!

Marc

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