Cannot edit global customer in Store Ops

Aug 25, 2005 5 Replies

All of my customers are global customers. They were added to the database through the Headquarters application, and downloaded to the individual stores through the HQ client.



Now I am looking at the customers from the Store Ops Manager. I cannot edit any of the customer information.



My user in Store Ops has "edit customer" rights, and I can add new customers, but once that new customer is uploaded to HQ, I can no longer edit it.



My store manager is going to need to change customer information, particularly the price level and discount. What am I doing wrong?



Bill Yater The Worth Collection, Ltd snipped-for-privacy@worthltd.com



Bill,

Global Customer cannot be edited at the store level.

New West, however, offers an add-on to provide this functionality.

- Evan Culver New West Technologies

Bill Yater wrote:

Bill -

In SO Manager > File > Confign > Options > Customer options check mark the following

  1. Enalbe Global customers
  2. New customers default as Global customers
  3. Connect to HQ to get customer open AR.

Pls email or call us if you have any questions.

Thank you,

Mihir snipped-for-privacy@diviasoft.com

732-791-2894 Diviasoft, Inc
formatting link

Evan is right. You cannot edit Global customers in Store Operations. The add-on will be more helpfull.

Mihir

Global customers must be maintained at HQ. There is a add on available to allow edits at store level. See your partner for further information. mt

Retail Realm has Store Misc Utility with about 20 + add-ons in it. One of whichis a program that enables you to modify Global Customers at store. For FREE trial copy contact me.

Afshin Alikhani [ snipped-for-privacy@retailrealm.co.uk] CEO - Retail Realm

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required