Cannot edit global customer in Store Ops

All of my customers are global customers. They were added to the database through the Headquarters application, and downloaded to the individual stores through the HQ client.

Now I am looking at the customers from the Store Ops Manager. I cannot edit any of the customer information.

My user in Store Ops has "edit customer" rights, and I can add new customers, but once that new customer is uploaded to HQ, I can no longer edit it.

My store manager is going to need to change customer information, particularly the price level and discount. What am I doing wrong?

Bill Yater The Worth Collection, Ltd snipped-for-privacy@worthltd.com

Reply to
Bill Yater
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Bill,

Global Customer cannot be edited at the store level.

New West, however, offers an add-on to provide this functionality.

- Evan Culver New West Technologies

Bill Yater wrote:

Reply to
Evan Culver

Bill -

In SO Manager > File > Confign > Options > Customer options check mark the following

  1. Enalbe Global customers
  2. New customers default as Global customers
  3. Connect to HQ to get customer open AR.

Pls email or call us if you have any questions.

Thank you,

Mihir snipped-for-privacy@diviasoft.com

732-791-2894 Diviasoft, Inc
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Reply to
Mihir Shah

Evan is right. You cannot edit Global customers in Store Operations. The add-on will be more helpfull.

Mihir

Reply to
Mihir Shah

Global customers must be maintained at HQ. There is a add on available to allow edits at store level. See your partner for further information. mt

Reply to
Masta T

Retail Realm has Store Misc Utility with about 20 + add-ons in it. One of whichis a program that enables you to modify Global Customers at store. For FREE trial copy contact me.

Afshin Alikhani [ snipped-for-privacy@retailrealm.co.uk] CEO - Retail Realm

Reply to
Afshin Alikhani

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