An employee of mine somehow processed a sale today as a credit (rang up sale with a -1 quantity), which in turn would credit the customers card. I checked the EDC settlement to try to retreive the auth code (to use it to contact cc merchant) but there doesn't seem to be anything there for a credit. Since it is not giving me the full credit card number, how do I go about charging this customers card?
Contact the processor with the last 4 digits and they can provide you with the full number and you can enter a manual transaction. If the card member disputes the charge you may have a problem ;) Some processors provide online access to transaction info, and it may be possible to look up the transaction and get the full number that way (by date and transaction amount). I have had to do it before for situations like you describe.
Marc
This will only work if you have (accidentally) already processed the credit to the CC, if you haven't done this yet, or deleted the transaction, the processor would have never gotten the CC number and exp. date since no authorization is required when you issue a credit. If the credit has been processed already Marc is correct, just call the processor with the last 4 digits, exp. date, amount, date and time and they will give you the full number.
Yes - it is a pain! There is a add-in called Credit Card Vault (from New West ?) that encrypts and stores full numbers.
Marc
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