I have a question that is probably more of a workflow related question. We have an implementation of RMS that is configured to issue gift certificates and vouchers. My question is how they get counted from a sales perspective. Lets say you have a gift certificate for a $100. A customer comes in to redeem that gift certificate for a $100 item. I would expect total sales for both transactions to be $100, however, RMS shows that the total is $200. If anyone could validate if this is correct and the general phylosphy around it, that would be great.
If you are integrated with Quickbooks you can have that specific department post to a liabilities account when you set up integration. It will still show up in RMS as a sale in your reports, so if you don't want to see it just eliminate that department from your RMS sales report. In Quickbooks, if you set it up properly it will show up in your liabilities account. I agree that RMS should handle it better, but at least this work around makes it less of a pain in the neck. Craig
First of all, you are correct in how RMS counts gift certificates.
Second, this is also completely incorrect and is a huge inconvenience in RMS.
The way it should work is this:
When the gift certificate is sold, it is counted as a "liability" and not towards your total sales. In essence, you are "lending" the gift certificate's value to the purchaser.
Then when the customer redeems the gift certificate, the sales should go towards your gross sales and tax should be charged. That way it is only charged once.
The problem with RMS is there is no such thing as "liabilities" and this is a HUGE pain when doing accounting and posting. The current work around is to create a department for Gift Certificates and then subtract this from the gross sales in your accounting software.
H> I have a question that is probably more of a workflow related
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