INstalling HQ

I am knowledgeable with RMS..I have installed a few stores and maintained them..just havent used Head quarters yet. As for your comment I have leanrt it all on my own. I am a new tech at this company ben here for almost 2 years. we do more then just RMS..my qualifications are hardware and networking and Printers. this is just something else we do too. I am a very fast learner .where can i get information thats the question.

and for your > Just to preface the below comments are not intended to be condiscending

Hello Angelique -

I'm sure Rob @ RMS systems did not intend to come across the way you think he came across, because he does have a valid point, in the sense that implementing and supporting a HQ environment is relatively different but definitely more complex than single store operations systems. The HQ and store systems need to be set up in a way that certain types of data entries are disabled at the store level (ie, items, depts/cats, suppliers, reason codes, etc), the creation of the HQ db comes from an existing store ops db, the rollout of new stores is out of HQ administrator, etc etc etc.

If you are associated with a company selling and supporting RMS, you should have access to Partnersource, where you can download implementation guides, but if your implementation timeframe is less than 30 days, Rob's point of engaging another partner that has extensive experience in HQ environments is very valid. If more than 30 days, maybe there's time for a LOT of reading and a LOT of lab time. Finally, Rob again makes a very valid point that (as many techs can agree on) much of what one learns unfortunately is by trial and error - for example, if you are rolling out Headquarters on full SQL Server, the exported stores inherit the recovery mode assigned in the MODEL database, meaning the store log files grow exponentially and eventually take over the entire hard drive, bringing the store down to a halt. This is not found on any implementation guide that i can recall, it's something one learns along the way, sometimes the hard way.

Knowing what I know today, with 5-plus years involved with RMS, I would not go an HQ project alone, as is your intention. There are some good companies out there that can help you save a lot of time and grief, and you can learn from them. You can always cover yourself with an NDA and an agreement that ensures the client is yours, and that you are engaging that partner for implementation purposes only. Get three or four partners to provide a support proposal for you, check their backgrounds and experience, their proximity to your location, and bring them onboard.

Either way, good luck with your project.

"Angelique" wrote:

Let me start by saying that I am a retailer that has learned a lot from this newsgroup. I had a partner that set up my HQ and 2 Stores, unfortunately he did not know what he was doing. Many of the the problems are still becoming apparent 4 year later. I have since switched partners and have been able to fix many of the problems to date. I have spent 3 times as much on the installation as I would have had I found the right partner the first time. Nothing is more frustrating than when the partner is learning on my dime. Please do your customer a favor and at least sub this project out. The people on this site are a great help, but nothing substitutes for a good partner.

"Angelique" wrote:

I have to agree with the others. There is nothing more frustrating and expensive than when you hire someone who has to learn how to do the job, on YOUR job. It is, at the least, unethical to take on a job you know you aren't qualified for, unless you have notified the client that you never did that job before. And that there could be many little issues pop-up, creating problems for a long time down the road, as a result of that inexperience. Do yourself, your company, and the potential client, a favor and bring someone in who's done that job before. Or, at the very least, take a few classes before hand to learn all the little ins and outs of implementing a proper HQ environment. There have been so many horror stories on here regarding HQ that I get the impression even well done jobs have a few issues along the way.

Good luck

I am knowledgeable with RMS..I have installed a few stores and maintained them..just havent used Head quarters yet. As for your comment I have leanrt it all on my own. I am a new tech at this company ben here for almost 2 years. we do more then just RMS..my qualifications are hardware and networking and Printers. this is just something else we do too. I am a very fast learner .where can i get information thats the question.

and for your > > also is there a step by step guideline that I can follow..where abouts > can I > > find this from. Plz any help would be appreciated as this is a huge > contract > > that I will be doing alone!! > >