Layaway problem in RMS

I have just upgraded QS2000 to RMS. I am able to bring up the list of layaways in progress and see payments, balance due etc. but when I go to apply a payment on an 'old layaway' that was created in QS2000, it will only
allow me to make a payment on a single item in a layaway of multiple items. For example, I choose the customer acct, then recall a layaway. This brings a list of multiple items in a single layaway, each with its own line and layaway number. I am unable to select multiple lines to process payment as a single layaway. Any thoughts on how to fix this?
This is the exact question I posed on the 14th. I paid my two hundred and change to join this Customer Base - where's my response in two days?
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We had the same problem after our upgrade a few months ago. It got so confusing for employees and customers that in the end we recreated all of the old layaways items from scratch. Once they are not connected with QS2000 everything seems to work well.
Ryan Marshall Alternative Sports
"Michi" wrote:

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Michi,
Don't sell QS2K, but to get support from M$, you need to link your email address in CustomerSource. Click on the following link, then click on Edit Profile button in the top right, enter your email address and I think there is a Link button to push.
http://tinyurl.com/59aso
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