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Multiple Batches

We're just getting up to speed with RMS here, and yesterday we had quite a time balancing the till. This used top be (pre-RMS) a pretty quick & easy procedure but now... not so quick or easy.

After I started looking into why our SHIFT & CLOSE numbers were so far apart, I discovered that we had multiple batches for the day. It seems as though exiting RMS POS closes the batch without printing a Z report.

It is definitely not SOP to exit and re-launch RMS POS during the day. Normally, RMS POS would start when we open and not be closed until the end of the day.

Would a ZZ Report give me all of the days' business (all shifts combined plus closing data)?

Additionally (more of a Windows question here) should I consider changing my local security policy on cash registers to not allow other programs to run? Or even deny cashiers the ability to exit POS?

Thanks, Tom

Reply to
Terrible Tom
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Closing RMS POS during the day must not close the daily batch. Only Z report is supposed to do so. If this is happening, reinstall RMS and apply the latest service pack to it (SP3).

Deny> We're just getting up to speed with RMS here, and yesterday we had quite a

Reply to
RetailHero(tm)

TT,

In addition to Retail Hero comments, you can also do a blind close to create multiple batches. To see a summary of all of the batches, either a zz or a Crystal reports Register analysis report.

Reply to
Jeff

Hi Tom

printing the ZZ report will give you the totals for all the batches for all the z reports that have been printed since the last time you ran the zz report. so if you have people running multiple z reports on the same register each day, you could run the zz report at the end of each day for the total

Kevin

"Jeff" wrote:

Reply to
kskinne

It must be a loss of connectivity issue. My registers are connected to my LAN via USB wireless adapters. I know--not the ideal solution, but at present my only viable option. I made it a point yesterday to establish a network connection before launching POS and to not close POS during the day. End of day till reconciliation went pretty smoothly.

We definitely don't have people running Z Reports during the day.

Thanks for the info, everyone.

Tom

"Glenn Adams [MVP - Retail Mgmt]" wrote:

Reply to
Terrible Tom

In addition to Blind Closes, if you lose DB connectivity and RMS enters OffLine Mode, a Blind Closed batch will be created. Closing POS does not close the batch.

Reply to
Glenn Adams [MVP - Retail Mgmt]

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