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Recall button showing under transaction but Zero Items on hold

Hello, about a week ago I noticed that under transactions for every user its showing the recall button. the issue is there are no items on hold.

is there a way to reset this so the hold option comes back up.

I tried adding a new user and they see the recall button too, so its like the system thinks there items on hold but on the recall screen there are 0 items.

Thanks for any help on this.

Reply to
Troy Montour
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Jeff, do I just copy the qrp file to \Store Operations\reports\ then relaunch the POS system or do I do it a different way?

Thanks Troy

"Jeff @ Check Po> Troy,

Reply to
Troy Montour

==

Thanks Troy

"Jeff @ Check Po > Troy, > > Try running this report attached. > > -- > > Jeff > Check Point Software > > Search this newsgroup --

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(Stolen from DRS) > ==================================================== > > You must be using Outlook Express/Windows Mail or some other type of newsgroup reader to > see and download the file attachment(s). If you are not using a reader, follow > the link below to setup Outlook Express. Click on "Open with newsreader" > under the MS Retail Management System on the right. > >
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> ==================================================== > > > "Troy Montour" wrote in message news: snipped-for-privacy@microsoft.com... > Hello, about a week ago I noticed that under transactions for every user its > showing the recall button. the issue is there are no items on hold. > > is there a way to reset this so the hold option comes back up. > > I tried adding a new user and they see the recall button too, so its like > the system thinks there items on hold but on the recall screen there are 0 > items. > > Thanks for any help on this

Reply to
cptsoft

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