Adding Bill corrupts credit card register

Dec 31, 2016 6 Replies

Has anyone seen the situation where adding a scheduled bill reminder (2017D) also seems to introduce bogus future transactions in accounts that can not be deleted other than doing a Validate/Repair?



I get about a dozen of strange future transactions introduced into a credit card account every time I add a bill into the list of upcoming bill reminders. They are grayed out, and highlighting (or right click) to delete doesn't work (a pop up box comes up saying "UNABLE TO DELETE").



The validate/repair log indicates that an error in a bill reminder file has been deleted and to check all my bill reminders.



I am sure this must be corruption issue somewhere but other than validating/repair, this doesn't seem to be able to be resolved.



Ideas or thoughts?


Open the register, press Ctrl + Shift + N, and select "Reminders to show in register"->"Don't show reminders"

Thanks, but what's showing up aren't reminders or transactions that are AUTO ENTERED; they're random one-time transactions from an earlier time, none of which were ever reminders.

But when this happens again, I'll try what you suggest just to see what happens.

I did not suggest that the issue has anything to do with "reminders or transactions that are AUTO ENTERED".

If the register is not configured to display reminders, I suspect the data file is corrupt. I suggest you save a data file backup, delete all of the reminders, perform a validate/repair, and recreate each reminder.

OK. I then don't understand what the original comment "Open the register, press Ctrl + Shift + N, and select "Reminders to show in register"->"Don't show reminders"" has to do with anything then. That doesn't seem to 'fix' anything, I would think.

But your idea about recreating and validating is what I will indeed probably do, although I had quite a few reminders (some weekly, some monthly, some yearly...). All my expected recurring inflows and outflows have reminders...that will be a tough task in terms of time. Oh well. Good to do on a snowy northeast day this winter.

Thanks for the post.

OK. I then don't understand what the original comment "Open the register, press Ctrl + Shift + N, and select "Reminders to show in register"->"Don't show reminders"" has to do with anything then. That doesn't seem to 'fix' anything, I would think.

---------------------------------------------------------------------------

Since at least Q2014, Quicken for Windows has offered the option to display un-entered Reminders as "transactions" IN the designated Quicken account register (as opposed to the normal display BELOW the register). While those displayed reminders then appear similar to other register transactions, they are not actually "entered" in the register ... just "displayed"; they can't be modified or deleted in the register, and will not appear in searches, reconciles or reports for example.

When the option to "show reminders" in an account register is selected, that option can cause problems in some situations (I've forgotten the details).

It is a trivial matter to determine whether you have the option turned on in a register, and if so, equally trivial to turn it off to see whether it was involved in your problem.

[When the register "Status" column is displayed, un-entered Reminders will have a clock in the "Status" colum. Widen the "Status" column enough, and that column will tell you whether the Reminder is "Due", "Overdue" or "Upcoming".]

Ah, John, thank you! Now that explains Sherlock's suggestion and that makes sense. Yes, I did turn it off and on, and the 'problems' did indeed go away. (But even when 'on', those reminders should not have been there.)

So I did take Sherlock's suggestion and deleted ALL of the scheduled transactions, and reentered them one by one for the most part. Things seem back to normal now...I'll catch you on the ones I've missed when I see new bills come in.

I appreciate your post as it was most enlightening.

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required