Can't update prices for 3 stocks

Dave,

First: Backup your Quicken file immediately. And not onto any old backups you had before.

Second: If you have an old backup that predates the problem, keep a careful eye on it. You may want to use it.

Root cause: Intuit send you garbage data three months ago when you asked for a stock price update. It has corrupted the Quicken file. It is quite possible that more than these three stocks aren't updating. You may find that there are other securities whose updates will no longer work.

Inuit's suggestions are (a) using an old backup to get back to a non-corrupted file. With three months gone, that may be an issue. (Although I guess you could export the various accounts you've been changing and then reimport after the restore from the old backup.. Still ugly.) Their (b) solution is to use a vaguely impressive set of mouse clicks to completely wipe out all your securities prices in your Quicken file, as far back as they go. Also ugly. I had to do this and it was a royal pain going back some 20 years or so and getting prices for securities so things like my net worth worked.

On this newsgroup, I believe that there were some fixes discussed. I tried a few, they seem to work. It mainly involves renaming the security to something ridiculous, deleting the original security (and presumably its prices), then renaming the changed security to the original value, then reloading stock prices on just that security.

There may be other things you may want to try: Validate, super validate, etc. Take your time, keep backups, and pray.

Good luck!

Ken B.

Thanks for taking the time to reply in such detail, Ken. I'll keep the group advised. My first attempt, deleting all references to the stock, then recreating it with just a minor name change failed. Perhaps, I should have defragged and rebooted, before doing the rename.

Sharx,

Main point: Your file is not corrupted because of bad hard drive sectors, et. al. (although I suppose that's a possibility): It's the garbage data that Intuit sent you during a (likely) one-step update three months ago that corrupted your file. And, in this term, "corrupted" means "internal price database screwed so you can't add stock prices to a particular security anymore". So, defragging your hard drive is unlikely to fix this one.

Weirdly enough, one of the selling points for the newest version of Quicken is that it's more immune to this kind of problem. I presume Intuit has added some validation checking on the prices and volumes downloaded. However, they didn't say this would be a guaranteed fix; and I'm pretty sure (glad to hear somebody else comment) that upgrading won't fix the immediate problem you have.

Ken B.

Ken, a comment and a question.

Actually, I have Quicken 2011, not 2012. Question: I know how to Validate, how does one Supervalidate? Any danger from doing a Supervalidate?

"Ken" wrote

On this newsgroup, I believe that there were some fixes discussed. I tried a few, they seem to work. It mainly involves renaming the security to something ridiculous, deleting the original security (and presumably its prices), then renaming the changed security to the original value, then reloading stock prices on just that security.

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The fix doesn't suggest renaming the security (which wouldn't work); the fix suggests renaming the ticker-symbol.

When you change the ticker for a security, Quicken asks if you want to copy the old prices to the new security, or delete the old prices. You tell Quicken to delete the old (in this situation, corrupted) prices ... then switch the ticker back to its correct value. Leaving you with an empty, uncorrupted, price history for that ticker.

A 1000 thanks to John Pollard for solving my price update problem. It worked, exactly as he stated...by doing with he suggested re the ticker-symbol, etc., almost instant solution. The involved accounts now balance to the penny.

As to those who suggested using a back-up from before the problem, then re-entering all my *&*##$#$# data, may the fleas from 1000 maniacal camels infest your privates. Oh it would work....but after hundreds of hours. I did try simply renaming the STOCK NAME...and, as John said, that didn't work.

Thanks, again, John for you help. It saved me a LOT of grief.

David B.

On 5/28/2012 1:55 AM, Sharx3335 wrote: Ken B.

Well, I'm running with Quicken 2011 as well. Lessee, I've done supervalidate a couple of times.. One sec whilst I look it up..

Yep, you hold down CTRL and SHIFT when you open the file you want to validate. It's in the help file, under "How do I repair a damaged Quicken File?"

The help file sayeth (paraphrased): Don't do this on your original file lest all those rabid fleas will come and infest >you

I'm a bit late with my perusal with this list, but as I mentioned a year or so ago, use of the update function NEVER completely updates my funds, but the historical update function (30 days) does properly update my list! Seems to be a different problem than the above - I guess I should take note to see whether the problem exists solely with the same funds or not, so will monitor same for a week or so.