Critical Service Alert

I received an email from Quicken. Message below.

"Your connected services will be discontinued as of 4/30/16. Our records indicate that you are using the 2013 version of Quicken Windows software."

I upgraded to Quicken version 2016 about 3 months ago. I have been using it daily since. They say,

"Please disregard this message if you?ve already upgraded to Quicken 2016."

I plan to disregard the message but I wonder why they do not know that I have already upgraded. If they stop my ability to do financial updates, banking, credit cards etc. how can I contact them to get this straightened out?

Thanks

Reply to
John Norris
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"John Norris" wrote

I received an email from Quicken. Message below.

"Your connected services will be discontinued as of 4/30/16. Our records indicate that you are using the 2013 version of Quicken Windows software."

I upgraded to Quicken version 2016 about 3 months ago. I have been using it daily since. They say,

"Please disregard this message if you?ve already upgraded to Quicken 2016."

I plan to disregard the message but I wonder why they do not know that I have already upgraded. If they stop my ability to do financial updates, banking, credit cards etc. how can I contact them to get this straightened out?

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Do as the email says: ignore it.

Reply to
John Pollard

Did you read the paragraph above? your reply to my post was useless.

Reply to
John Norris

They are not stopping *your* ability to do financial updates, they are stopping Quicken 2013's ability. You shouldn't have any trouble using Quicken 2016.

Reply to
Ken Blake

Yeah, I should have said my ability to use Quicken for updating. I know I can manually update if Q stops. I will see what happens on 4/30/2016 and beyond.

Thanks

Reply to
John Norris

Did you read the paragraph above? your reply to my post was useless.

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Yes I read your entire post ... in context. Quicken is not going to be able to keep track of which version every user is currently using. They send those warnings based on the best information they have. The warnings are either useful or harmless, and you're wasting your time worrying about how to "straighten" the process out.

Reply to
John Pollard

Same here since April 1.

Reply to
Jim

Re-read your own 4th paragraph ... which is EXACTLY what John Pollard recommended.

Reply to
danbrown

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