downloading and matching

Jim:

I'm using Q2009 H&B but I imagine that EWC works the same way as in Premier. I just tried EWC on my datafile and it works for me from the following places:

I don't know why EWC will only work from one location for you. Perhaps an uninstall and re-install may re-initialize the other command positions.

Bob

New to quicken and have a question or two. I have the 2009 Premier product. My bank support the express web connect download process, but the only way I can download my transactions is by clicking the update now choice in the menu items at the top of an account register - if I click the one step update button in any other area I get nothing (ther nothing listed under the to do tab and no transaction listed in the downloaded area at the bottom of the register. The update now choice works well so that's what I do - just don't understand why it won't work with the other one step update buttons. Also in my downloaded transactions the only ones that show as matched are the tranactions with check numbers - all the rest show as new. (I like to enter my transaction manully and then match the downloads to those I've entered in the register). Anyone know why this is happening? I'm running windows vista ultimate if that matters. Thanks for your help.

James

Just to get the obvious out of the way: is the account in question checked to be downloaded in the One Step Update dialog.

It's a known problem with the first release of Q2009.

Thanks Bob and John

When I frist installed the program I had trouble with the quicken launcher has stopped working . I had to use the cleaning tool quicken support provides and install into a new folder to fix that. So I've already been down that road (didn't change the behavior I'm having with the one step update). All the apropreate boxs are checked when that dialog box comes up, so that's not the problem. Anyway as I stated the update now option works fine, so I'll live with it. Maybe they'll release a patch soon for the matching problem. Thanks so much to both of you for your help.

James