1. Home
  2. Quicken Personal Finance
  3. Quicken Basic 2006 R5 cannot do one-step update through ext NAT firewall

Quicken Basic 2006 R5 cannot do one-step update through ext NAT firewall

Upgraded to R5 and could no longer one-step update from Citibank although the other accounts worked.

Looked at the packet traffic with ethereal. Clearly a packet (size?) problem or problem with content that NAT doesn't know how to modify. So I (gulp) by-passed my external NAT firewall (praying WinXP firewall would protect me for at least a few minutes) and it worked...went back behind the firewall...didn't work. Deinstalled R5 (which I had allowed to upgrade a week or two ago) and reinstalled from the original pre-R5 CD - everything worked like it used to.

Quicken Support wanted to charge me to tell them about this (the packet traffic and all) but I didn't feel the need to pay for the privilege of reporting the bug, so I'm sending this out for google to index.

RP

Reply to
RP
Loading thread data ...

I don't know what type of router you have, but does it have a logging function? Do you have any anti-virus running in the router?

Could you tell the difference in the Ethereal packets with and without the NAT?

I am still using R4, so when I upgrade I will watch out--thanks.

Clark

Reply to
Clark

No anti-virus software. Just NAT&PAT and the obvious access lists. I've been using Quicken through it for several years...never saw this before...

Well...I watched the whole thing with ethereal (I could've cut-n-pasted it here if only I had saved it, but I was so ticked at Quicken customer support for being uninterested that I didn't bother to save it when they said it'd cost *me* money to continue the support call...and now I don't really want to upgrade/downgrade again just to capture it...

Note that only Citibank showed the glitch...two other update sites completed fine during the same one-step update.

RP

Reply to
RP

I just looked for a Q2006 R5 and could only find an R4. I noticed an earlier version had an R5, but 2006 doesn't appear to have one yet.

Clark

Reply to
Clark

Whoops....thanks for noticing...I have 2006 on the brain. It is Quicken Basic *2005* R5, not Basic 2006. Knowing how software maintenance is done, I assume the same problem will creep into 2006 at some point, unless a 2005 R6 comes out with a fix first.

Thanks again.

RP

Reply to
RP

BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.