Seriously in need of help after changing online account details!

Mar 09, 2008 2 Replies

I recently logged into my citicards.com account and took three separate accounts I have with citicards, each of which had their own unique login details, and I incorporated all of the accounts so that they now appear nested under a single account with one login and password to access all of them.



The problem is that now One-Step -Update in Quicken isn't connecting to the accounts that were 'relocated'. I removed these accounts from One-Step-Update, then re-added them (after having changed the login details to reflect the new account) and for one reason or another, they still won't update when I try to run the One-Step-Updater...



Any suggestions? Do I have to completely remove the accounts, then re- add them from scratch to be able to use One-Step-Update again (I sure hope not)...If I do, is there any way to add the archival data stored in the former account entires for these accounts back into the new ones (this of course would be assuming that I would even have to go that far and remove the accounts completely then subsequently re-add them back in).



Any suggestions would be greatly appreciated... Thanks!


m021478 wrote in news:0f69421b-76ea-46e8-9524- snipped-for-privacy@p25g2000hsf.googlegroups.com:

Call Citibank on-line help. Make sure they are not having maintenance performed on the servers like they are at this moment.

Han wrote in news:Xns9A5C4C1E8C2FCikkezelf@

199.45.49.11:

Well, maintenance may be on the website at the moment, but one-step update worked for checking and savings, but not for my Citibank Mastercard. The MC account is on a separate Quicken-compatible server than the checking and savings. Both are different from the browser-accessed servers.

Advice remains the same. I believe that you have to get Citibank to specifically authorize you to access your accounts through Quicken. Make sure you don't have to pay a $10/mo fee. See the many other threads on the subject.

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