I think that falls under the 'not fit for purpose' although it does come under a "reasonable time" limit. However no one seems to know what that time limit is. With two failures on a white good within six months a claim seems reasonable to me. But Hey, who knows which way the courts go.
Dave F.
Sure.
I just bet they weren't told that they could buy the extended warranty (at the same price) at any time up to 30 days after the purchase, or of their right to cancel the warranty & have a full refund, or that written information in the form of leaflets explaining their rights in respect of the extended warranty was prominently displayed adjacent to the goods as required by the specific legislation pertaining to the sale of extended warranty's on electrical goods.
It's some years since I last went into a Comet store, but I must call in & express an interest in purchasing an item where they might wish to sell an extended warranty on it, just to see whether they are taking any notice of the legislation.
The Todal writes
[....]That depends how elderly they were. ;-)
I bought a cooker (Tricity Bendix, ceramic hop, dual oven) from Comet 4 years and 9 months ago, and last week the heating element in the main oven failed.
I glumly looked for the receipt, and was surprised to find that I had paid £84 for a 4 years extension on the warranty. It was fixed the following day, and I have another three months warranty left.
OK, so that £84 would have accumulated interest and no doubt would have paid for the repair, but having had no previous experience of ceramic hobs I thought it worth while to have the risk covered for 4 years...
The only other items I have extended cover on are two digital cameras, for loss, accidental damage etc. Technology is changing so fast that I would hope for a "We can't repair it now, so we'll give you the equivalent value in a new camera".
John E writes
Exactly, and probably, like myself, they were on a pension, and only too well aware that the inflation figures being published these days are pure bunkum! My gas has gone up 18%, and most of the essentials are going up more than the quoted figures.
A good exercise is to go grocery shopping with cash instead of your card, and make the hard decisions most pensioners have to make. I have done that accidentally when shopping on my way home from the gym and realised I'd left my wallet at home. My "parking money" in the car rescued me several times. :-)
Joe Lee writes
I have just claimed on a (total) 5 years warranty on a cooker from Comet and just had it fixed on a next-day visit. I have bought other goods there and had service warranty repairs done, no problem. I get follow-up offers of warranty purchase on everything I bought from them,
11 months or so after purchase, offering extensions to the standard 12 months. They usually send something after 30m days if you don't buy the warranty, IME."Gordon H" wrote
Hmmm. The value of the old second-hand camera would now be quite low; "equivalent value" would only give a lower-spec new replacement (in place of the better-spec old, second-hand, original). Wouldn't it have been better if they could have repaired the original, then you'd keep the better spec?!
Tim writes
I'll have to read the small print. :-) I see it as a replacement at the purchase price.
Reply to everyone talking about extended warranties, and cheaper manufacturer warranties etc.
I am of the opinion that if the item fails within too short a time period after the first year warranty has expired, that the SOGA protects me and I am entitled to free repair from the retailer. If it failed unreasonably early in its life.
I am aware of the ambiguity of how long one reasonably expects a product to last without fault. But I look at it this way, If I was told by a retailer this fridge will fail after 3 years, I would not buy it. As I am not told this by the retailer I reasonably expect it to last at least 3 or 4 years without fault, and depending on price and brand upto and exceeeding 6 years. (I know legislation does not protect me beyond 6 yrs).
It is for this reason I never buy extended warranties.
Me too.
It depends perhaps on the nature of the fault, but if you are using the appliance correctly and a major component fails (eg the bearing on a washing machine) only 2 years after purchase, I think you should demand the cost of repair and sue if necessary.
Whether they will defend the case is probably a matter of economics. I think they will probably pay up unless they are convinced that you have misused the appliance.
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