tracking of repairs

I would be interested in that as well - right now I am looking at using Workorder's as a work around. What are people using or doing to track this type of work/repair order.

Whats about fallowing scenario:

You have few items which describing your services: - 01: PC Collected - 02: Workshop collected item - 03: Equipment exchanged - 04: Windows Reinstallation - 05: Other

You process normal transaction where prices will be 0 for most items (services) so customer is not charged for any of these.

Some non-inventory item can be user as fee.

I the product comments you can put Serial number of the pc.

Run custom report: SELECT * FROM TransactionEntry WHERE Comment like '012455455442412 %'

That will show you list of works done with this serial number. You can have fun with that and put serial number to first line of the comment and details of work done in next lines.

Thanks, Arthur

mikestaf wrote:

Please Contact JD Young - he has to the best of my knowledge a module that tracks repairs and does a lot of fancy stuff :) - he can be reached on snipped-for-privacy@digitalretailer.com

Afshin Alikhani - snipped-for-privacy@rrdisti.com

Retail Realm

Thank you to both, will look into the items, none inventory items and use as you described.

I will also send an email to your friend asking about his module

Thank you aga> Please Contact JD Young - he has to the best of my knowledge a module that