Online banking inflexibility

Indeed, but if the card providers system won't pick up the cc number in the reference field and do whatever is required to correctly allocate the funds, it isn't going to work. I presume that is the case here.

That's a different matter. Nationwide credit cards can definitely accept BACS transfers, because I have one and I did a transfer from my Barclays current account a few weeks ago. If I set up a standing order from that account I don't see how Nationwide could possibly know or care that the money was arriving on a schedule and not as a one-off. What the OP seems to be saying is that the banking side of Nationwide are unable or unwilling to set up such a standing order.

But I can credit any credit card account by PC banking using exactly the same details as a Standing Order. Also, I bet that Nationwide Credit Card statements come with a Bank Giro Credit attached which gives the requisite details. I cant believe they wont accept PC banking direct credits.

I think that Nationwide are claiming to refuse standing orders, and are prohibiting them from nationwide accounts, because of the high failure rate of reconciliation of Standing Orders due to the failure of the account holders and their banks to input the details correctly also, some standing orders end up getting sent by bank giro credit and costs at the nationwide end make this very expensive especially as more errors occur in BGCs then you would think.

You *assume* you can (and so would I) - but the OP was suggesting that NW

*cannot* accept SOs to a CC (and implicitly therefore BACS payments from PC Banking).

I think you're probably right - it's a *won't* not a *can't*, although given that they can only control it for people who also have a NW current account, it seems a little pointless.

Some 15 years ago I did a short stint as a SO clerk for a High St bank: I know exactly how incapable the public is of completing forms correctly :-)

The OP said that the cc division cannot accept SO payments, so I suggested there must be some technical reason, otherwise they wouldn't know. If you have made BACS payments to a Nationwide CC then there clearly isn't , so the reason is probably, as JB suggests, that they don't want the reconciliation headache surrounding errors.

"john boyle" wrote

Isn't that excuse a bit silly?

Once a SO has been set up (with correct details), the chances that the details will be correct *next* month must be pretty high, yes? ('cos it has been automated...) Conversely, if the a/c holder needs to enter the details separately each&every month (making a transfer for each individual month) - won't this

*increase* the chances of having a mistake one of the months down the line?

In message , Tim writes

You would think so, but no. The failure is at three levels

a) The wrong bank branch gets it, so they send it back to the remitter who credit the account holders account. This might take place automatically. Its up to the account holder to fix it, otherwise it could go on forever UNLESS a bright spark at the bank notices and steps in.

b) The right bank branch gets the dosh but the wrong or incorrect account number is quoted. If the quoted account number is valid then an unknown person gets the dosh and it could takes ages before the mistake turns up. If the account number is invalid it gets sent back to the remitting bank, then as in a).

c) It gets to the right account and the wrong reference is applied so the recipient cant apply it. They send it back to their bank, then in a).

There is supposed to be a system for rectifying c) at the first go but it often deosnt work.,

See above.

No. If you mean by PC banking the my online banks (none Nationwide) have Nationwide Credit cards as a preset and you just input your card number and save it.

No, I KNOW, cos my online banks (not Nationwide) have Nationwide Credit Cards as a preset to select from their 'bill payment' list.

That is what he appears to be saying but I think that it is just that they a) wont send a standing order authority and/or b) wont process standing orders to NWide craedit cards from a Nationwide Account.

I bet you are glad it was a short stint!!

Apocrypohal letter to a bank client :

"Dear Sir

Unfortunately we had to bunce your moratge payment this month due to lack of funds, but the good news is that due to an error your paid up to the AA for the next 65 years!

Yours.... "

The AA Standing Order had been input as 'daily' not 'annually'!

Oh, OK :-)

Agreed, the conclusion I have formed too.

I've seen worse :-) Thankfully it was only a months stint to get familiar with branch roles, but it was pretty thankless. The whole regular payment system is prone to error on all sides and they're not straightforward to sort out. I had almost £1k in compensation from my Bank in 1999 for monumental cockups, and most of that derived from SOs and DDs.

Well if their spelling and grammar was really that bad I think the problem was with the bank!

Heh heh! If you're going to criticise grammar you should take extra special care to get your own right.

I can't see anything particularly awful in mine, I suppose you might suggest a comma after the 'Well' but nothing much else. Have I missed a real bloomer? :-)

Yes. Jack and Jill was embarrassed about the episode on the hill.

[Interleaved quotes: read to end for all comments] begin quote from Ferger in uk.finance about: Re: Online banking inflexibility

That's what I would have expected. It seems especially bizarre since I _can_ make manually-initiated "bill payment" transfers; it just seems that as soon as I try to automate that process with a regular standing order, they get huffy..

I've a mind to take this up with them and ask _why_ they can't/won't do this.

Thanks,

David.

[Interleaved quotes: read to end for all comments] begin quote from Ferger in uk.finance about: Re: Online banking inflexibility

Yes.

Maybe. :-) I _can_ make "bill payment" transfers to their payment account for my credit card. I don't know whether they process this through BACS or whether it's some kind of glorified internal transfer (since the payment is going to another Nationwide account (sort code 07-30-12).

David.

In message , snipped-for-privacy@isbd.co.uk writes

Oh it was undoubtedly the banks fault!

Perhaps they don't want people doing what I'm doing, since it makes the balance transfer thing a lot simpler to manage - just set up however many payments are necessary for the 0% period and a final payment calculated to clear the card. But they can only control their own bank account holders, so not really worth the effort of being that difficult.

"Ferger" wrote

Why not simply set up a **Direct Debit** for "the minimum payment" ? That way, as the balance reduces and the minimum payment also reduces, you are also leaving the maximum possible balance with 0% APR.

"Ferger" wrote

OK, so you'd need to do this one separately (but only this one).