Bureaucratic apparatchiks:
I went to a local ATM this pm (inside my bank) and withdrew some cash. The ATM decides how to dispense the notes and gave me £20 notes whereas I wanted £10 notes. No problem I thought; I'll just ask the bimbo at the counter to change them for me. After queuing for 5 mins, here's what happened:
Me: "hello, could you change these £20 notes into £10 notes please, I've just withdrawn them from your ATM."
She said: "do you have an account with us?"
Me: "yes, I've just withdrawn them from your ATM over there."
She said: "I have to put the transaction through an account."
Me: "surely not. I don't understand. All I want you to do is change several £20 notes for £10 notes, the sort of thing any shop would do on the spot".
She said: "I'm sorry but I've only been here for a few months and I've been told....blah blah blah"
Me: "well there wouldn't be a problem if your ATM asked me how I'd like the cash dispensed."
And so it went on...until she got authorisation from a more senior counter clerk to change the £20 notes without an account card.
Could this have been done in the first place without all the fuss?