Does anyone else remember being told that there was one free support incident included as a new added benefit when they renewed their maintenance plan this year? MS is now telling me there was no such thing. Did I imagine it?
Marc
free support incident
Nov 12, 2007
10 Replies
It was two incidents. When you log onto customersource there is a box on the right that gives you info on your subscription such as how many days of support you have left, etc. In that box it will tell you how many incidents you have. Mine says two, and they came after I renewed in the spring. Craig
Thanks Craig,
I was hoping I am not going crazy! I emailed MS the text from the website. I think it was one when I renewed and I could swear my 'incident remaining' counter in CustomerSource used to say one. Now it is just gone and MS says there was no such thing. Go figure. We'll see if I renew my maintenance plan next time.
Marc
I just went and checked and mine still has 2 incidents remaining. It's weird that yours would just disappear. Craig
They just told me that my maintenance plan did not come with a support incident, I am on "Maintenance Plan", NOT Maintenance Plan A. An MS rep calls and tells me I get the support incident, then I renew through my partner I don't get it?? Very strange. And I swear my CustomerSource console was showing one incident remaining a few months ago.
You know what, I give up :)
Marc
They just told me that my maintenance plan did not come with a support incident, I am on "Maintenance Plan", NOT Maintenance Plan A. An MS rep calls and tells me I get the support incident, then I renew through my partner I don't get it?? Very strange. And I swear my CustomerSource console was showing one incident remaining a few months ago.
You know what, I give up :)
Marc
They just told me that my maintenance plan did not come with a support incident, I am on "Maintenance Plan", NOT Maintenance Plan A. An MS rep calls and tells me I get the support incident, then I renew through my partner I don't get it?? Very strange. And I swear my CustomerSource console was showing one incident remaining a few months ago.
You know what, I give up :)
Marc
that when I was slow to renew a sales rep from MS had called twice and they told me I was getting one free as a new enhancement to the maintenance plan. I guess you get exactly what you get in writing.
2 support incidents with Maintenance in May 07, so if you re-upped before then, you got 0.newsgroup reader to
was that when I was slow to renew a sales rep from MS had called twice and they told me I was getting one free as a new enhancement to the maintenance plan. I guess you get exactly what you get in writing.
offering 2 support incidents with Maintenance in May 07, so if you re-upped before then, you got 0.
newsgroup reader to
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