I have an item within a matrix that I need to modify. When I scan a tagged item it comes up on the register with wrong information. When I try to look it up in the Store Operations POS or Manager to correct the problem it is not there. Can anyone tell me what the problem is and how I can find and modify this item?
Ghost Matrix Items
Jul 06, 2005
2 Replies
It's probably been marked as Inactive. Inactive items are not displayed in item lists, but they will be added to the transaction screen if scanned, or if selected through a matrix lookup.
Go to the Inventory Wizard, and select the second to last task - "Make Items Active".
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